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Customer Service Representative
hace 2 meses
About Bosch Service Solutions
We are a dynamic team within the Bosch Group, providing services and complex technology-driven solutions in the area of Business Process Outsourcing. Our unique approach sets us apart in the Bosch world, as we work with leading companies from various sectors across the globe, including the automotive, travel, tourism, building, and telecommunications industries.
Job Description
We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a key member of our team, you will be responsible for managing incoming contacts, providing information about products, resolving client queries, and explaining company policies.
Main Responsibilities
- Manage incoming contacts, including phone calls, emails, and letters from customers
- Assist customers through various digital channels, reaching out to them if necessary
- Collaborate with different departments to find appropriate solutions for escalated cases
- Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments
- Become the best brand ambassador, providing an outstanding service to clients
Qualifications
- Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person – you enjoy working in a collaborative team environment
- Tech savvy and analytical
What We Offer
- Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
- Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
- Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.
- Contract Stability: Get a permanent contract from day one.
- Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
- Competitive Salary: During the recruitment process, we'll discuss compensation details. Total salary is 22,099.96 € gross per year.
