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Customer Service Representative
hace 2 meses
About the Role
Cpm International is seeking a highly skilled and multilingual Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing exceptional customer service to existing and potential Dyson customers, handling inbound calls, and resolving issues related to Dyson products.
Key Responsibilities
- Handle inbound calls from customers, responding to their inquiries and resolving issues related to Dyson products.
- Use leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
- Identify opportunities to cross-sell and up-sell Dyson products to customers.
- Act as a Dyson Ambassador, educating customers on Dyson Technology and demonstrating a full understanding of Dyson's products and brand values.
Requirements
- Fluent level of written and spoken Spanish.
- Good level of English to communicate with our international team.
- Eligibility to work in Spain.
- Excellent customer service skills.
- Good computer skills and experience with MS Office.
- Solution-oriented and able to provide the correct and best outcome for the customer.
- Well-organized and able to prioritize workload with the ability to work under pressure.
What We Offer
- Temporary contract.
- Salary: 19,000€ gross per year.
- Full-time working hours: 39 hours per week.
- Hybrid working model.
- Fully paid training.
- 24 days holidays per year.
- Employee Assistance Program.
- Employee Benefits Club.
- Ongoing training and development.
About Cpm International
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages, tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
