Empleos actuales relacionados con Consumer Disputes Team Lead - Barcelona, Barcelona - eDreams ODIGEO

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe are seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO Communications team, you will lead a high-performing team managing consumer disputes & litigations, proactively identifying legal and reputational...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe are seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO Communications team, you will lead a high-performing team managing consumer disputes & litigations, proactively identifying legal and reputational...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer DisputesWe're seeking a seasoned Consumer Disputes Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO team, you'll lead a high-performing team managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable insights to optimize...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the Role:We're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction at eDreams ODIGEO. In this role, you'll lead a high-performing team managing consumer disputes and litigations, proactively identifying legal and reputational risks to optimize processes across the business.Key Responsibilities:Coach, lead, and...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a Team Lead, you'll be responsible for championing customer satisfaction and resolving disputes in a fair and efficient manner.Key Responsibilities:Coach and lead a high-performing team to deliver exceptional resultsManage...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a Team Lead, you'll be responsible for championing customer satisfaction and resolving disputes in a fair and efficient manner.Key Responsibilities:Coach and lead a high-performing team to deliver exceptional resultsManage...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe are seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you will champion customer satisfaction and drive results-oriented solutions to mitigate legal consumer risks.Key Responsibilities:Coach, lead, and support team members...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe are seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you will champion customer satisfaction and drive results-oriented solutions to mitigate legal consumer risks.Key Responsibilities:Coach, lead, and support team members...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes TeamAs a seasoned professional, you will be responsible for leading a high-performing team that manages consumer disputes and litigations. Your expertise will be crucial in championing customer satisfaction and providing valuable insights to optimize processes across the business.Key Responsibilities:Coach and lead team members to...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Job Summary:We're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and lead a high-performing team managing consumer disputes and litigations. In this role, you'll proactively identify legal and reputational risks, providing valuable insights to optimize processes across the business and improve the customer...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Consumer Disputes Team Lead RoleWe're seeking a passionate and experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes and litigations.Key Responsibilities:Coach, lead, and support your team members to deliver high-quality, results-oriented, and...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the Role:The Consumer Disputes & Litigations Team Lead will be responsible for leading a high-performing team in managing consumer disputes & litigations. This role requires a passionate and experienced professional who can champion customer satisfaction and provide valuable insights to optimise processes across the business.Key Responsibilities:Coach,...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO Communications team, you'll lead a high-performing team managing consumer disputes and litigations, proactively identifying legal and reputational risks...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Job Title: Consumer Disputes Team LeadAs a Consumer Disputes Team Lead at eDreams Odigeo, you will be responsible for leading a high-performing team that manages consumer disputes and litigations. Your primary goal will be to champion customer satisfaction by identifying legal and reputational risks and providing valuable insights to optimize processes...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Consumer Disputes Team Lead RoleWere seeking a passionate experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, youll lead a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, youll provide valuable insights to optimize processes across the...

  • Consumer Disputes Expert

    hace 7 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    About the RoleWe are seeking a skilled Consumer Disputes & Litigations Team Lead to champion customer satisfaction at eDreams ODIGEO. As a key member of our Communications team, you will lead a high-performing team managing consumer disputes & litigations.Key Responsibilities:Coach, lead, and support team members to deliver high-quality solutions to mitigate...

  • Gucci Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo

    Job Title: Gucci Team LeadJob Summary:As a Gucci Team Lead, you will be responsible for leading and inspiring a dedicated team of Client Advisors to deliver exceptional customer service and achieve business objectives. You will lead from the shop floor, providing real-time coaching and feedback to ensure a consistent client experience.Key Responsibilities:*...

  • Gucci Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo

    Job DescriptionAs a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver exceptional customer experiences.You will lead from the shop floor, providing real-time coaching and feedback to achieve business and product category goals.Key Responsibilities:Develop and grow the talent within your team.Represent the brand as a...

Consumer Disputes Team Lead

hace 2 meses

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
Lead Consumer Disputes & Litigations Team

We're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable insights to optimise processes across the business.

Key Responsibilities:
  • Coach and lead a high-performing team to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.
  • Manage day-to-day prioritisation and workflow, ensuring seamless execution of tasks and projects.
  • Report on key performance indicators (KPIs) and performance follow-up, driving continuous improvement and growth.
  • Support the team in writing, editing, and approving communication material for consumer authorities, associations, lawyers, and other private legal practitioners.
  • Coordinate legal inquiries with the Legal and Regulatory team and GDPR inquiries with the DPO team.
  • Support the Manager in coordinating relationships with government and regulatory authorities in relation to consumer cases.
  • Identify and report PR risks in national and local media to minimise negative visibility.
  • Lead initiatives and projects, coordinating team members and measuring, analysing, and reporting on results to improve team performance and optimise business processes.
Requirements:
  • Generalist experience in leading people and/or teams, with a proven track record of successfully resolving cases in traditional and interactive consumer channels.
  • Demonstrated experience in consumer and tourism disputes and litigations' management of Spanish regulations in a tech and online environment.
  • Strong understanding of data protection regulations and previous consumer and tourism experience at the European level.
  • Proficient Spanish writing and verbal communication skills, with proven legal-writing experience, including legal argumentation and legal bases.
  • English at a professional level is a must.
What We Offer:
  • A competitive salary and benefits package, including flexible benefits, performance-based bonuses, and relocation support.
  • Continuous learning opportunities, including free Coursera access, soft skills workshops, tech training, and leadership development.
  • Grow opportunities to empower your career, with personalised career paths and the eVOLVE Program.
  • A dynamic and healthy work environment, with a focus on flexibility, employee care, and transparency.
  • Enjoy a hybrid home-office model, with a focus on outcome, not time-in-seat.

If you're ready to take your career to new destinations, apply now and join our diverse, inclusive, and passionate team at eDreams ODIGEO.