Genesys Engineer

hace 1 semana


Madrid, Madrid, España Sin Nombre A tiempo completo

About the Role

We are seeking a talented and innovative Genesys Engineer to join our team at Sin Nombre. As a key member of our IT department, you will be responsible for developing and implementing new product functionalities and configurations within the Genesys Engage platform.

Key Responsibilities

  • Develop and implement new product functionalities and configurations within Genesys Engage platform.
  • Proactively identify and define improvements in the telephony platform.
  • Identify opportunities to reuse existing assets within the new functionalities refinement.
  • Prepare just enough documentation related to developments accomplished.
  • Define and run test cases.
  • Support Voice Technology Product Owner (PO) to make the right questions to business when facing new functionalities.
  • Basic understanding of the VSD (external or internal) systems that interact with Genesys, so that the E2E solution is guaranteed.
  • Ensure proper knowledge transfer to Support Discipline.
  • Take part in the events and team meetings.

Requirements

  • We are looking for a professional with an Engineering (i.e. Telecommunications, System Engineer) Academic background, and 3-5 years of experience in Genesys.
  • Development/Configuration experience using Genesys Suite of technologies is a MUST: Genesys CTI, Genesys SIP, Genesys Composer, Genesys EServices, Genesys Outbound.
  • Proven experience in multichannel integrations & bots applied on different channels, such as Chat, Chatbot, Whatsapp, etc.
  • Proven experience in integrations with REST and SOAP based APIs.
  • Good understanding of call routing from carrier network to local network via SIP trunk.
  • Availability to be on duty, occasional travel abroad and specific technical interventions after hours.
  • Good level of English.

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