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Customer Care
hace 2 meses
Job Summary
We are seeking a highly skilled Customer Care & Fashion Advisor to join our team at Mytheresa. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our international premium clients.
Key Responsibilities
- Provide advisory and support services to our international premium clients regarding the order process
- Answer customer inquiries and resolve issues in a timely and professional manner
- Collaborate with our Payment, Warehouse, and Shipping departments to ensure seamless customer experience
- Continuously improve internal processes to enhance customer satisfaction
Requirements
- Native verbal and written knowledge of UK English
- Previous experience in customer care or a related industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Flexibility and willingness to learn and grow with the company
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
- Access to exclusive employee discounts and perks
About Mytheresa
Mytheresa is a leading global digital luxury shopping platform, dedicated to providing a unique and exceptional shopping experience to our customers. We are passionate about delivering high-quality service and creating a strong, diverse, and inclusive team.
