Web Operations Specialist
hace 1 mes
At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry.
Job SummaryThe Web Operations & Loyalty Program Specialist will report and collaborate closely with the E-Commerce Product & UX/UI Manager to ensure the seamless execution and optimization of our loyalty programs.
Key Responsibilities- Ensure the correct setup and operation of all loyalty promotions for customers.
- Coordinate with stakeholders to collect and refine loyalty program requirements.
- Set up and manage loyalty promotions on the dedicated platform.
- Collaborate with the user experience, web marketing, and customer care teams to optimize the loyal customer experience.
- Innovate and evolve loyalty functionalities and promotions.
- Help set up non-loyalty promotions on Salesforce Commerce Cloud including customer group management, campaign setup, and banner placements based on need.
- High ability to co-design a valuable loyalty program for different segments.
- Understanding of marketing and customer relationship science.
- Analysis of other brands' loyalty programs.
- Analysis of different loyalty campaigns and running programs for different user profiles.
At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry.
The role is designed for those ready to take new challenges, being courageous in trying new things and with the will to make an impact in the company and in their career.
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