Networking Infrastructure Specialist
hace 1 semana
At NTT DATA, we're pushing the boundaries of what's possible in the world of technology. As a Network Operations Engineer, you'll play a critical role in ensuring our clients' IT infrastructure remains operational and secure.
Key Responsibilities:
- Proactively monitor client work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Investigate and analyze issues, identifying root causes and logging incidents in a timely manner.
- Provide second-level support to clients, communicating with other teams and stakeholders as needed.
- Execute changes with clear risk identification and mitigation plans, following shift handover processes and escalating tickets as necessary.
- Work with automation teams to optimize effort and automate routine tasks.
- Coach Service Desk and L1 teams on technical and behavioral skills.
- Establish monitoring for client infrastructure and identify problems before they impact service.
- Lead and manage client escalations for operational issues.
- Contribute to change management processes and audit incident and request tickets for quality and improvement.
What You'll Need:
- Strong technical skills and knowledge of IT infrastructure and systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience with automation tools and processes.
Why Join NTT DATA?
We're a company that values diversity, inclusion, and innovation. Our workplace is a place where you can grow, belong, and thrive. If you're passionate about technology and making a difference, we'd love to hear from you.
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