Critical Accounts Program Manager
hace 1 semana
HashiCorp is seeking an experienced Critical Accounts Program Manager to join our team. As a Critical Accounts Program Manager, you will be responsible for resolving critical issues beyond standard processes and escalations to ensure customer satisfaction.
Key Responsibilities:- Foster cohesion and collaboration within the Technical Field Operations (TFO) organization and across other cross-functional partners to achieve optimal customer satisfaction.
- Scale processes effectively, thrive in dynamic environments, and exhibit exceptional interpersonal skills.
- Rectify technical problems and business relationship issues in critical accounts.
- Assemble and drive cross-functional, geographically dispersed teams in the development and execution of action plans to address critical customer issues.
- Efficiently and effectively communicate risk status internally and externally.
- Engage executive leaders on CAP escalations.
- Identify risk trends and develop plans to prevent future problems.
- Own systems for CAP documentation, status tracking, dashboards, and communication between stakeholders to ensure successful remediation.
- Establish, drive, and continuously improve standards for processes that promote a high standard for program delivery and efficiency of teams.
- Work closely with leadership teams and operational teams on priority and productivity process improvements.
- 5+ years of TAM, CSM, or field solutions program management experience with focused technical aptitude or IT Risk Management role.
- Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
- Customer Engagement: Proven experience working on risk mitigation projects with large and dynamic enterprise companies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to understand the needs of all stakeholders and effectively convey complex solutions to diverse audiences.
- Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
- Collaboration: Experience working well in a highly dynamic cross-functional team that focuses on providing above-industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Support, Engineering, Professional Services, Sales, and Technical Success.
- Travel: Ability to travel as needed, with domestic and occasional international travel required.
- Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
- Technical Certifications: Relevant technical certifications (Incident Management Training, Project Management Professional (PMP), SAFe Portfolio Management, ITIL) are a plus.
- Methodologies: Proven experience with various project management methodologies such as Agile, Waterfall, Scrum, Kanban, Lean, and hybrid approaches.
- Education: Bachelor's degree in Computer Science, Engineering, Information Technology, IT Risk Management a related field, or equivalent practical experience.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
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Critical Accounts Program Manager
hace 1 semana
Madrid, Madrid, España HashiCorp A tiempo completo{"title": "Critical Accounts Program Manager", "description": "Key ResponsibilitiesAs a Critical Accounts Program Manager at HashiCorp, you will be responsible for resolving critical issues beyond standard processes and escalations to ensure customer satisfaction. You will foster cohesion and collaboration within the Technical Field Operations (TFO)...
-
Critical Accounts Program Manager
hace 1 semana
Madrid, Madrid, España HashiCorp A tiempo completo{"title": "Critical Accounts Program Manager", "description": "Key ResponsibilitiesAs a Critical Accounts Program Manager at HashiCorp, you will be responsible for resolving critical issues beyond standard processes and escalations to ensure customer satisfaction. You will foster cohesion and collaboration within the Technical Field Operations (TFO)...
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Critical Accounts Program Manager
hace 1 semana
Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleCritical Accounts Program Manager - Madrid Hub (Hybrid)Job SummaryHashiCorp seeks an experienced Critical Accounts Program (CAP) Manager to drive operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes and...
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Critical Accounts Program Manager
hace 1 semana
Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleCritical Accounts Program Manager - Madrid Hub (Hybrid)Job SummaryHashiCorp seeks an experienced Critical Accounts Program (CAP) Manager to drive operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes and...
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Critical Accounts Program Manager
hace 1 semana
Madrid, Madrid, España Hashicorp, Inc. A tiempo completoAbout the RoleCritical Accounts Program Manager - Madrid Hub (Hybrid)HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager passionate about advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes...
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Critical Accounts Program Manager
hace 1 semana
Madrid, Madrid, España Hashicorp, Inc. A tiempo completoAbout the RoleCritical Accounts Program Manager - Madrid Hub (Hybrid)HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager passionate about advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes...
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Cloud Operations Program Manager
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Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completoJob DescriptionJob Title: Cloud Operations Program Manager - Critical AccountsCompany: HashiCorp, Inc.Location: RemoteJob Type: Full-timeAbout the Role:We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and...
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Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completoJob DescriptionJob Title: Cloud Operations Program Manager - Critical AccountsCompany: HashiCorp, Inc.Location: RemoteJob Type: Full-timeAbout the Role:We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and...
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Critical Accounts Program Manager
hace 3 semanas
Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completoJob DescriptionJob Title: Cloud Operations Program Manager - Critical AccountsCompany: HashiCorp, Inc.Location: RemoteJob Type: Full-timeAbout the Role:We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and...
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Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleWe are seeking an experienced Cloud Program Manager to join our team at HashiCorp. As a Cloud Program Manager, you will be responsible for resolving critical issues beyond standard processes and escalations to ensure customer satisfaction.Key ResponsibilitiesFoster cohesion and collaboration within the Technical Field Operations (TFO)...
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Critical Accounts Program Manager
hace 3 semanas
Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleWe are seeking an experienced Cloud Program Manager to join our team at HashiCorp. As a Cloud Program Manager, you will be responsible for resolving critical issues beyond standard processes and escalations to ensure customer satisfaction.Key ResponsibilitiesFoster cohesion and collaboration within the Technical Field Operations (TFO)...
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Madrid, Madrid, España Microsoft A tiempo completoOverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...
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Strategic Account Program Manager
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Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleHashiCorp is seeking an experienced Strategic Account Program Manager to join our team. As a key member of our Critical Accounts Program (CAP) team, you will be responsible for advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients.Key ResponsibilitiesFoster cohesion and...
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Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleHashiCorp is seeking an experienced Strategic Account Program Manager to join our team. As a key member of our Critical Accounts Program (CAP) team, you will be responsible for advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients.Key ResponsibilitiesFoster cohesion and...
