Cloud Operations Program Manager

hace 6 días

Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completo
Job Description

Job Title: Cloud Operations Program Manager - Critical Accounts

Company: HashiCorp, Inc.

Location: Remote

Job Type: Full-time

About the Role:

We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and escalations, working closely with cross-functional teams to resolve technical problems and business relationship issues.

Key Responsibilities:

  • Manage and resolve critical customer issues and escalations, working closely with cross-functional teams.
  • Assemble and drive cross-functional teams to develop and execute action plans to address critical customer issues.
  • Communicate risk status internally and externally, ensuring effective communication and collaboration with stakeholders.
  • Engage executive leaders on critical account escalations, providing timely and effective updates.
  • Identify risk trends and develop plans to prevent future problems, ensuring proactive risk mitigation.
  • Own systems for CAP documentation, status tracking, dashboards, and communication between stakeholders, ensuring successful remediation.
  • Establish, drive, and continuously improve standards for processes that promote a high standard for program delivery and efficiency of teams.
  • Work closely with leadership teams and operational teams on priority and productivity process improvements.

Requirements:

  • 5+ years of experience in TAM, CSM, or field solutions program management with focused technical aptitude or IT Risk Management role.
  • Technical expertise in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
  • Proven experience working on risk mitigation projects with large and dynamic enterprise companies.
  • Excellent verbal and written communication skills, with the ability to understand the needs of all stakeholders and effectively convey complex solutions to diverse audiences.
  • Demonstrated ability to analyze complex technical problems and develop innovative solutions.
  • Experience working well in a highly dynamic cross-functional team that focuses on providing above-industry standard customer service.
  • Ability to travel as needed, with domestic and occasional international travel required.

Preferred Qualifications:

  • Knowledge of HashiCorp tools and technologies.
  • Relevant technical certifications (Incident Management Training, Project Management Professional (PMP), SAFe Portfolio Management, ITIL).
  • Proven experience with various project management methodologies such as Agile, Waterfall, Scrum, Kanban, Lean, and hybrid approaches.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, IT Risk Management, or related field.

What We Offer:

At HashiCorp, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

How to Apply:

If you are a motivated and experienced Cloud Operations Program Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to our online portal.

  • Cloud Operations Specialist

    hace 1 semana

    Madrid Centro, Madrid, España Group Operations A tiempo completo

    We foster a culture of inclusivity and diversity, promoting equal opportunities in all aspects of employment and embracing individual differences. Our team is committed to creating a work environment where all employees are treated with dignity and respect.Job Summary:We are seeking a highly skilled Cloud Operations Specialist to join our Group Operations...

  • Cloud Operations Specialist

    hace 7 días

    Madrid Centro, Madrid, España Group Operations A tiempo completo

    We foster a culture of inclusivity and diversity, promoting equal opportunities in all aspects of employment and embracing individual differences. Our team is committed to creating a work environment where all employees are treated with dignity and respect.Job Summary:We are seeking a highly skilled Cloud Operations Specialist to join our Group Operations...

  • Critical Environment Program Manager

    hace 3 días

    Madrid Centro, Madrid, España Microsoft Games A tiempo completo

    Job SummaryWe are seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations & Innovation team at Microsoft Games. As a key member of our infrastructure team, you will be responsible for delivering the core infrastructure and foundational technologies for our online services.Key ResponsibilitiesEstablish Strong Relationships...

  • Critical Environment Program Manager

    hace 3 días

    Madrid Centro, Madrid, España Microsoft Games A tiempo completo

    Job SummaryWe are seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations & Innovation team at Microsoft Games. As a key member of our infrastructure team, you will be responsible for delivering the core infrastructure and foundational technologies for our online services.Key ResponsibilitiesEstablish Strong Relationships...

  • Critical Accounts Program Manager

    hace 1 semana

    Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completo

    Job DescriptionJob Title: Cloud Operations Program Manager - Critical AccountsCompany: HashiCorp, Inc.Location: RemoteJob Type: Full-timeAbout the Role:We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and...

  • Critical Accounts Program Manager

    hace 7 días

    Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completo

    Job DescriptionJob Title: Cloud Operations Program Manager - Critical AccountsCompany: HashiCorp, Inc.Location: RemoteJob Type: Full-timeAbout the Role:We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and...

  • Critical Environment Program Manager

    hace 6 días

    Madrid, Madrid, España Microsoft A tiempo completo

    **Job Summary**Microsoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 7 días

    Madrid, Madrid, España Microsoft A tiempo completo

    **Job Summary**Microsoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 6 días

    Madrid, Madrid, España Microsoft Games A tiempo completo

    **Job Summary**Microsoft Games is seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations team. As a key member of our team, you will be responsible for delivering the core infrastructure and foundational technologies for our online services, including Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 7 días

    Madrid, Madrid, España Microsoft Games A tiempo completo

    **Job Summary**Microsoft Games is seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations team. As a key member of our team, you will be responsible for delivering the core infrastructure and foundational technologies for our online services, including Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 1 día

    Madrid Centro, Madrid, España Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations & Innovation team at Microsoft. As a key member of our team, you will be responsible for delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 2 días

    Madrid Centro, Madrid, España Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations & Innovation team at Microsoft. As a key member of our team, you will be responsible for delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 6 días

    Madrid, Madrid, España Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Critical Environment Program Manager to join our Cloud Operations & Innovation team at Microsoft. As a key member of our team, you will play a critical role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and...

  • Critical Environment Program Manager

    hace 6 días

    Madrid, Madrid, España Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Critical Environment Program Manager to join our Cloud Operations & Innovation team at Microsoft. As a key member of our team, you will play a critical role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and...

  • Critical Environment Program Manager

    hace 3 días

    Madrid, Madrid, España Microsoft Games A tiempo completo

    About Microsoft GamesMicrosoft Games is the leading provider of cloud-based gaming services, empowering gamers worldwide to achieve more. Our mission is to deliver exceptional gaming experiences, driving innovation and growth in the industry.Job SummaryWe are seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations &...

  • Critical Environment Program Manager

    hace 4 días

    Madrid, Madrid, España Microsoft Games A tiempo completo

    About Microsoft GamesMicrosoft Games is the leading provider of cloud-based gaming services, empowering gamers worldwide to achieve more. Our mission is to deliver exceptional gaming experiences, driving innovation and growth in the industry.Job SummaryWe are seeking a highly skilled Critical Environment Program Manager to join our Cloud Operations &...

  • Critical Environment Program Manager

    hace 7 días

    Madrid Centro, Madrid, España Microsoft A tiempo completo

    About the RoleMicrosoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services, delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.As a CO+I Critical Environment Program Manager, you will play a pivotal role in ensuring...

  • Critical Environment Program Manager

    hace 6 días

    Madrid Centro, Madrid, España Microsoft A tiempo completo

    About the RoleMicrosoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services, delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.As a CO+I Critical Environment Program Manager, you will play a pivotal role in ensuring...

  • Cloud Operations Engineer

    hace 3 días

    Madrid Centro, Madrid, España Kudelski A tiempo completo

    About Kudelski GroupKudelski Group is a multinational corporation that offers a wide range of services and solutions to various industries. With a strong presence in over 32 locations worldwide, the company has a diverse portfolio of businesses that cater to the needs of its clients.Job DescriptionWe are seeking a highly skilled Cloud Operations Engineer to...

  • Cloud Operations Engineer

    hace 3 días

    Madrid Centro, Madrid, España Kudelski A tiempo completo

    About Kudelski GroupKudelski Group is a multinational corporation that offers a wide range of services and solutions to various industries. With a strong presence in over 32 locations worldwide, the company has a diverse portfolio of businesses that cater to the needs of its clients.Job DescriptionWe are seeking a highly skilled Cloud Operations Engineer to...