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Critical Environment Program Manager

hace 2 meses

Madrid Centro, Madrid, España Microsoft A tiempo completo
About the Role

Microsoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services, delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a CO+I Critical Environment Program Manager, you will play a pivotal role in ensuring the smooth operation of our data centers, which comprise a large global portfolio of over 200 facilities in 32 countries and millions of servers.

Our team is dedicated to providing exceptional service to more than 1 billion customers and 20 million businesses in over 90 countries worldwide, while prioritizing environmental sustainability and optimization in our data center design and operations.

We are committed to cultivating an inclusive work environment where everyone can thrive, aligned with our Microsoft values of respect, integrity, and accountability.

Responsibilities
  • Data Center Operations / Service Delivery:
    • Establish strong working relationships with customers to ensure their needs are met.
    • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.
    • Manage, plan, control, and organize the planned preventative and corrective electrical and/or mechanical equipment.
    • Utilize Computerized Maintenance Management Systems (CMMS) to monitor the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment.
    • Ensure that electrical, mechanical, and/or fire/life safety equipment within the data center is operating at peak efficiency.
    • Ensure compliance with infrastructure operations standardization.
    • Act as an escalation point for all facilities-related issues within the data center.
    • Manage small-to-medium projects from conception to completion.
    • Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance Key Performance Indicators (KPIs), objectives, organizational policies, procedures, and standards.
    • Drive cost/energy efficiency projects.
    • Identify single points-of-failure at regional data center locations.
    • Coordinate, plan, schedule, and supervise Critical Environment (CE) audits and compliance verifications.
    • Drive identification and remediation of vulnerabilities.
  • Data Center Work Environment:
    • Share best practices, assist others in learning the role, process, procedures, and mentor others.
    • Promote a culture of safety, security, and compliance in all aspects of data center activities.
    • Realize the impact of change on others.
    • Learn, live, and coach the One Microsoft culture and values.
    • Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.
Requirements
  • High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college coursework.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
  • 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
  • 6 months+ of experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
  • 6 months+ of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
  • 2+ years of experience with project management or relevant certification/training in project management.
  • Associate's or Bachelor's degree in applicable engineering field or mechanical or electrical trades.
  • 2+ years experience working on large-scale projects.