Critical Accounts Program Manager

hace 1 semana

Madrid, Madrid, España HashiCorp A tiempo completo
Critical Accounts Program Manager

Critical accounts program managers are responsible for advancing operational excellence through advanced escalation expertise and proactive risk mitigation for clients. This pivotal role resolves critical issues beyond standard processes and escalations to ensure customer satisfaction. Critical accounts program managers foster cohesion and collaboration within the Technical Field Operations organization and across other cross-functional partners to achieve optimal customer satisfaction.

Key Responsibilities

  • Foster cohesion and collaboration within the Technical Field Operations organization and across other cross-functional partners
  • Resolve critical issues beyond standard processes and escalations
  • Drive positive customer outcomes and redefine perceptions of the company
  • Assemble and drive cross-functional, geographically dispersed teams in the development and execution of action plans to address critical customer issues
  • Efficiently and effectively communicate risk status internally and externally
  • Engage executive leaders on CAP escalations
  • Identify risk trends and develop plans to prevent future problems
  • Own systems for CAP documentation, status tracking, dashboards, and communication between stakeholders to ensure successful remediation
  • Establish, drive, and continuously improve standards for processes that promote a high standard for program delivery and efficiency of teams
  • Work closely with leadership teams and operational teams on priority and productivity process improvements

Requirements

  • 5+ years of TAM, CSM, or field solutions program management experience with focused technical aptitude or IT Risk Management role
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
  • Proven experience working on risk mitigation projects with large and dynamic enterprise companies
  • Excellent verbal and written communication skills, with the ability to understand the needs of all stakeholders and effectively convey complex solutions to diverse audiences
  • Demonstrated ability to analyze complex technical problems and develop innovative solutions
  • Experience working well in a highly dynamic cross-functional team that focuses on providing above-industry standard customer service
  • Proven ability to work cross-functionally with teams such as Product Management, Support, Engineering, Professional Services, Sales, and Technical Success

What's Nice to Have

  • Knowledge of, and experience with, any of the tools in the HashiCorp portfolio
  • Relevant technical certifications (Incident Management Training, Project Management Professional (PMP), SAFe Portfolio Management, ITIL)
  • Proven experience with various project management methodologies such as Agile, Waterfall, Scrum, Kanban, Lean, and hybrid approaches
  • Bachelor's degree in Computer Science, Engineering, Information Technology, IT Risk Management, or a related field

  • Critical Accounts Program Manager

    hace 3 semanas

    Madrid, Madrid, España Company A tiempo completo

    About the RoleHashiCorp is seeking an experienced Critical Accounts Program Manager to advance operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes and escalations to ensure customer satisfaction. The CAP Manager will...

  • Critical Accounts Program Manager

    hace 2 semanas

    Madrid, Madrid, España Hashicorp, Inc. A tiempo completo

    About the RoleHashiCorp seeks an experienced Critical Accounts Program Manager to advance operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes and escalations to ensure customer satisfaction. CAP Managers are empowered...

  • Critical Accounts Program Manager

    hace 3 semanas

    Madrid, Madrid, España Company A tiempo completo

    About the RoleHashiCorp is seeking an experienced Critical Accounts Program Manager to drive operational excellence and advance escalation expertise for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes and escalations to ensure customer satisfaction.Key ResponsibilitiesRectify technical problems and business...

  • Critical Accounts Program Manager

    hace 3 semanas

    Madrid, Madrid, España Company A tiempo completo

    About the role...HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager to drive operational excellence through advanced escalation expertise and proactive risk mitigation for our clients.This pivotal role is dedicated to resolving critical issues beyond standard processes and escalations to ensure customer satisfaction. CAP Managers are...

  • Critical Accounts Program Director

    hace 2 semanas

    Madrid, Madrid, España Company A tiempo completo

    About the RoleHashiCorp is seeking an experienced Critical Accounts Program Manager to advance operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard processes and escalations to ensure customer satisfaction.Your responsibilities...

  • Critical Accounts Program Manager

    hace 2 semanas

    Madrid, Madrid, España HashiCorp A tiempo completo

    About the Role:HashiCorp is seeking an experienced Critical Accounts Program Manager to advance operational excellence through advanced escalation expertise and proactive risk mitigation for our clients.This pivotal role is dedicated to resolving critical issues beyond standard processes and escalations to ensure customer satisfaction. The ideal candidate...

  • Critical Environment Program Manager

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    As a Critical Environment Program Manager at Microsoft, you will play a key role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.Our team is focused on the personal and professional development of all employees, offering trainings and...

  • Critical Environment Program Manager

    hace 1 mes

    Madrid, Madrid, España Microsoft A tiempo completo

    OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 1 mes

    Madrid, Madrid, España Microsoft A tiempo completo

    OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 2 meses

    Madrid, Madrid, España Microsoft A tiempo completo

    OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 2 meses

    Madrid, Madrid, España Microsoft A tiempo completo

    OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Program Manager

    hace 1 semana

    Madrid, Madrid, España Microsoft A tiempo completo

    Critical Environment Program ManagerMicrosoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services, delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a CO+I Critical Environment Program Manager, you will play a...

  • Critical Environment Program Director

    hace 3 días

    Madrid, Madrid, España Microsoft A tiempo completo

    About the RoleAs a Critical Environment Program Manager at Microsoft, you will play a key role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.Key ResponsibilitiesEstablish strong working relationships with customers.Oversee day-to-day...

  • Critical Environment Program Manager

    hace 3 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Job OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Critical Environment Program Manager, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Sales Program Manager

    hace 4 semanas

    Madrid, Madrid, España Onetrust A tiempo completo

    Unlock the Full Potential of Data and AIAt OneTrust, we're revolutionizing the way organizations handle data and AI. As a Sales Program Manager, you'll play a critical role in developing and executing demand generation programs that drive revenue and support our overall sales strategy.Your MissionAs a key member of our Enterprise International Sales...

  • Sales Program Manager

    hace 4 semanas

    Madrid, Madrid, España Onetrust A tiempo completo

    Unlock the Full Potential of Data and AIAt OneTrust, we're revolutionizing the way organizations handle data and AI. As a Sales Program Manager, you'll play a critical role in developing and executing demand generation programs that drive revenue and support our overall sales strategy.Your MissionAs a key member of our Enterprise International Sales...

  • Emea Sr Prospecting Program Manager

    hace 4 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Job Title: Emea Sr Prospecting Progr. Mnr, Emea Demand GenerationThis role is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Description:AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and...

  • Emea Sr Prospecting Program Manager

    hace 4 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Job Title: Emea Sr Prospecting Progr. Mnr, Emea Demand GenerationThis role is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Description:AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and...

  • Strategic Accounts Manager, Consumables, Marketplace Lead

    hace 2 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    Job SummaryAs a Strategic Account Manager in the Brazil Marketplace organization, you will play a critical role in driving business growth by fostering deep relationships with our most strategic seller accounts. Leveraging your expertise in Amazon's Marketplace tools, programs, and logistics solutions, you will work closely with business owners to identify...

  • Technical Infrastructure Program Manager

    hace 4 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Technical Infrastructure Program ManagerAmazon is seeking a highly skilled Technical Infrastructure Program Manager to support our European Data Center infrastructure growth initiatives. Based in our Madrid corporate office or Zaragoza Data Center offices, the successful candidate will lead cross-functional teams to drive the implementation and deployment of...