Group Benefits Coordinator

hace 1 día

Jerez, Cádiz, España Mass Markets A tiempo completo
Job Title: Group Benefits Administrator

Job Type: Full-Time

Location: Philippines

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Job Summary

We are seeking a Group Benefits Administrator to manage and administer employee group benefits programs within the organization. The ideal candidate will oversee enrollment, changes, and terminations of benefits, serve as a liaison between employees, insurance carriers, and internal stakeholders, and ensure compliance with benefit plan regulations.

Key Responsibilities
  • Administer all aspects of group benefits programs, including enrollment, changes, and terminations.
  • Manage the enrollment process for new hires, qualifying events, and open enrollment periods, ensuring accurate and timely processing of benefit elections and changes.
  • Communicate group benefits options, changes, and updates to employees through various channels, including employee meetings, email communications, and online portals.
  • Provide guidance and assistance to employees regarding benefit options, eligibility criteria, coverage details, and enrollment procedures.
  • Serve as the primary point of contact for benefit vendors, brokers, and third-party administrators.
  • Coordinate with insurance carriers and providers to resolve issues, facilitate claims processing, and ensure compliance with service level agreements.
  • Ensure compliance with federal, state, and local regulations governing group benefits programs, including ERISA, ACA, HIPAA, and COBRA.
  • Prepare and distribute required benefit notices, disclosures, and reports to employees and regulatory agencies as necessary.
  • Maintain accurate and up-to-date records of employee benefits elections, changes, and terminations in the HRIS or benefits administration system.
  • Generate reports and analyze data to monitor benefit utilization, costs, and trends.
  • Provide responsive and customer-focused support to employees regarding benefit inquiries, claims issues, and coverage questions.
  • Conduct employee education sessions and workshops to promote awareness of available benefits and encourage participation.
  • Assist in the development and implementation of benefit policies, procedures, and guidelines.
  • Document benefit processes, workflows, and standard operating procedures to ensure consistency and compliance.
Candidate Qualifications
  • Strong knowledge of group benefits programs, including enrollment, changes, and terminations.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with employees, insurance carriers, and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and resolve issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records.

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