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Program Manager, Delivery Experience
hace 2 meses
We are seeking a highly skilled Program Manager to join our team at Amazon, focusing on improving the delivery experience for our customers. This role will be responsible for managing the customer service relationship with key retail and transportation partners, driving Amazon's customer service strategy, and finding innovative ways to improve the delivery experience.
Key Responsibilities- Complete analysis of processes and procedures to improve the delivery experience and its key metrics.
- Build and drive innovative solutions to improve the delivery experience and performance metrics.
- Ensure communication bridges are initiated and upheld between transportation teams, carriers, and customer service.
- Proactively manage large-scale impacting issues.
- Spanish and English are mandatory.
- Bachelor's degree in Management, Business Administration, or a related area.
- Strong analytical skills and ability to dive deep through multiple sources of data to provide clear reporting of issues, root causes, and how they affect customers.
- Flexibility to deal with ambiguity and respond quickly to changes and re-prioritize in the face of emerging issues while driving problem-solving.
- Excel/SQL advanced level.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
