Area Manager, Central Operations Lead
hace 2 semanas
Job Summary
As an Area Manager at Amazon, you will lead a team to drive performance and ensure standard processes are followed for all daily tasks. You will be responsible for building processes, systems, and mechanisms to schedule tens of thousands of packages across multiple Delivery Stations daily.
Key Responsibilities
- Manage daily operations of the team, ensuring all required tasks are executed on time, adhering to standard practices.
- Monitor and report on daily and weekly performances. Deep dive on trends, identify gaps in performance metrics, and take corrective actions.
- Execute best practices that improve customer, cost, and delivery partner outcomes.
- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
- Create and drive scalable standard work that enables remote support of a complex business area.
- Proactively identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.
- Create, manage, support recognition and communication programs for Risk and Flow team.
Requirements
- Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills.
- Experience defining projects, collecting requirements, designing process solutions.
- A forward thinker, with an ability to manage high levels of ambiguity and thrive on change.
- Qualifications in Engineering, Operations, or related fields.
- Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers.
- Experience with performance metrics and process improvement with demonstrable problem-solving skills and analytical skills.
- Ability to change and adapt as our business grows and you must adapt to changes in management.
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