Area Manager

hace 2 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This is an exciting opportunity to join Amazon's Central Operations team as an Area Manager. As a key member of the team, you will play a critical role in driving performance and ensuring standard processes are followed for all daily tasks.

Key Responsibilities
  1. Lead Daily Operations: Manage the daily operations of the team, ensuring all required tasks are executed on time and adhering to standard practices.
  2. Monitor and Report Performance: Monitor and report on daily and weekly performances, identifying trends and gaps in performance metrics and taking corrective actions.
  3. Implement Best Practices: Execute best practices that improve customer, cost, and delivery partner outcomes.
  4. Develop Scalable Solutions: Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
  5. Create Standard Work: Create and drive scalable standard work that enables remote support of a complex business area.
  6. Lead Process Improvement Initiatives: Proactively identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.
  7. Manage Recognition and Communication Programs: Create, manage, support recognition and communication programs for the Risk and Flow team.
Requirements
  1. Direct-to-Customer Fulfillment Experience: Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills.
  2. Project Management Experience: Experience defining projects, collecting requirements, designing process solutions.
  3. Forward Thinking: A forward thinker, with an ability to manage high levels of ambiguity and thrive on change.
  4. Qualifications: Qualifications in Engineering, Operations, or related fields.
  5. Excellent Communication Skills: Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers.
  6. Performance Metrics and Process Improvement: Experience with performance metrics and process improvement with demonstrable problem-solving skills and analytical skills.
  7. Adaptability: Ability to change and adapt as our business grows and you must adapt to changes in management.
  8. Customer Service Skills: Excellent customer service skills and interpersonal skills.
  9. Direct Management Experience: Direct management experience for employees and their performance.
  10. Flexibility: Willingness to work flexible schedules/shifts/areas.
Preferred Qualifications
  1. Management Experience: Management experience in a manufacturing, production or distribution environment.
  2. Process Improvement Experience: Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
  3. Communication Skills: Strong communication skills in English (public speaking and writing).
  4. Technical Skills: Working knowledge of SQL / ETL and visualization tools like Tableau.
  5. Fast-Paced Environment: An ability and interest to work in a fast-paced and rapidly-changing environment.

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