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Customer Renewal Cloud Executive

hace 2 meses

Barcelona, Barcelona, España Randstad Es A tiempo completo
About the Role

We are seeking a highly skilled Customer Renewal Cloud Executive to join our team at Randstad Es. As a key member of our operations team, you will be responsible for providing end-to-end renewal overconsumption support, maintaining knowledge of entitlement metrics, and supporting the field on transactional steps related to overconsumption lead execution.

Key Responsibilities
  1. Renewal and Retention: Provide expert-level support for customer renewal and retention efforts, ensuring seamless execution of renewal processes and maintaining strong relationships with clients.
  2. Contract Management: Manage cloud subscription contracts, ensuring accurate tracking of entitlement metrics and timely execution of renewal-related tasks.
  3. Commercial Operations: Collaborate with cross-functional teams to drive commercial operations, leveraging internal SAP networks to navigate complex commercial software systems.
  4. Knowledge Management: Maintain up-to-date knowledge of SAP Cloud Terms and Conditions, commercial metrics, and forecasting principles to provide expert-level support to clients.
  5. Communication: Develop and maintain strong relationships with clients, colleagues, and stakeholders through effective communication and negotiation skills.
Requirements
  1. Education: Bachelor's Degree in Business Administration or related field.
  2. Language: Advanced proficiency in English, with German a plus.
  3. Experience: 4+ years of experience in commercial operations, with a proven track record of meeting or exceeding pipeline creation goals and follow-up execution.
  4. Skills: Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  1. Competitive Salary: 40/45,000 gross annual salary.
  2. Flexible Work Arrangements: Tele remote work option (2 days/week).
  3. Opportunities for Growth: Join a leading company in the software environment and take advantage of opportunities for professional growth and development.