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Cloud Support Specialist
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Job Summary
Oracle is seeking a highly skilled Cloud Support Specialist to join our Assurance team. As a key member of this team, you will play a pivotal role in ensuring our clients receive world-class support and service in their journey of Oracle Cloud Adoption.
Key Responsibilities
- Collaborate closely with various teams within the Oracle Ecosystem, including Technology Engineering, Product Management, Support, Cloud Operations, and Sales Operations, to ensure seamless support and service delivery.
- Take ownership of solving escalations and issues, escalating internally when necessary to ensure swift resolution.
- Drive initiatives to enhance the customer experience and increase cloud adoption, leveraging insights from service requests.
Requirements
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Strong and creative problem-solving abilities and a proactive mindset.
- Some knowledge of cloud computing and IT Infrastructure would be necessary for a fast learning on the wide scope of the role.
- Flexibility, this is a high growth area that requires agility.
- English is a must.
What We Offer
- Significant investment in your professional development via training, mentoring, and a social network of resources and thought leaders inside Oracle.
- Fun and flexible work for the ideal work-life balance.
- An inspiring, inclusive, and multicultural community that values fresh perspectives.
- A defined career progression based on annual performance and personal development.
- The opportunity to engage with a variety of customers in multiple areas.
