Technical Support Specialist
hace 3 semanas
Audible is seeking a highly motivated and customer-focused Support Engineer to join our growing team. As a Support Engineer, you will play a critical role in providing exceptional support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.
Key Responsibilities- Develop expertise in one or more of our services and provide support activities to ensure seamless customer experiences
- Work closely with development teams to establish and improve service support, driving issues to resolution with guidance from management
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
- Contribute to the creation and improvement of all support documentation, performing code builds and deployments as needed
- Develop and refine operational policies and procedures used by teams and internal customers
- Participate in the planning of the team's work and contribute to the design and development of support tools using software engineering best practices
- 2+ years of industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems
- Java Programming and Linux Operating System experience (preferred)
- Exceptional communication, documentation, and presentation skills for technical and business audiences
Audible is an Amazon company, committed to a diverse and inclusive workplace.
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Technical Support Specialist
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Technical Support Specialist
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Cloud Support Specialist
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Senior Technical Support Specialist
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Senior Technical Support Specialist
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Senior Technical Support Specialist
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Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoJob DescriptionAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Empresa Reconocida. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our valued customers, ensuring their environments are secure and running smoothly.Your ResponsibilitiesProvide technical support to...
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Senior Technical Support Specialist
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Senior Technical Support Specialist
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