Senior Technical Support Specialist

hace 3 semanas

Zaragoza, Zaragoza, España Palo Alto Networks A tiempo completo
Job Description

Your Career

You will work closely with our valued customers to address their complex post-sales concerns, requiring in-depth analysis and evaluation of various factors.

You'll enjoy collaborating with key contacts outside your area of expertise, effectively communicating technical issues to both non-technical and technical professionals.

Regular participation in technical discussions with multi-functional teams will foster an environment of transparency, leading to better products, working environments, and cybersecurity.

Your quick thinking and support to our clients will provide fast assistance, ensuring their environments remain secure.

Key Responsibilities:

  • Provide technical support to customers and partners
  • Offer configurations, troubleshooting, and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Conduct fault isolation and root cause analysis for technical issues
  • Publish technical support bulletins and other technical documentation in the Knowledge Base
  • Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

About Us

Palo Alto Networks is a cybersecurity leader, dedicated to protecting our digital way of life. Our mission is to be the partner of choice for cybersecurity, and our vision is a world where each day is safer and more secure than the one before.

We value collaboration and in-person interactions, with employees generally working from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships.

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