Senior Technical Support Specialist

hace 2 días

Zaragoza, Zaragoza, España Palo Alto Networks A tiempo completo
Job Description

Your Career

As a Senior Technical Support Engineer at Palo Alto Networks, you will be the primary point of contact for our valued customers, providing expert technical support and guidance to resolve complex post-sales concerns.

Your role involves in-depth analysis of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, or chat.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation to ensure accurate and consistent information.
  • Stay up-to-date with the latest product releases and features to provide expert guidance to customers.

Requirements:

  • Strong technical knowledge of cybersecurity products and solutions.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and critical thinking skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading cybersecurity company.

Join our team of experts and contribute to the success of our customers.

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