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IT Support Specialist
hace 3 meses
As a First Line Analyst, your key responsibilities will include:
- Providing assistance and resolving inquiries through various channels including tools, phone, and email, while maintaining regular communication with users across Europe.
- Addressing IT-related challenges faced by partners during their work hours.
- Documenting and tracking support requests using the ticketing system.
- Escalating unresolved issues to the appropriate teams for further assistance.
- Ensuring a high level of customer satisfaction through effective service delivery.
- Collaborating with team members and liaising with different departments to enhance service quality.
Essential Skills and Qualifications:
- Fluency in Dutch, with advanced proficiency in Spanish and English.
- A keen interest in the IT field and a desire to learn.
- A proactive attitude with strong problem-solving capabilities.
- Logical reasoning skills and a passion for assisting others in resolving their issues.
- Excellent communication abilities and a customer-centric approach.
- A collaborative spirit and enjoyment of teamwork.
- Punctuality and respect for deadlines.
What We Offer:
- Flexible remote work options, with on-site presence required only a few days each month.
- Work schedule: Monday to Friday, 8 AM to 5 PM, with shorter hours on Fridays.
- Meal vouchers after a probation period and private health insurance after a specified duration.
- Competitive annual salary.
- A supportive international work environment that values respect and collaboration.
- Access to exclusive benefits including gym discounts and various services.
- Opportunities for career advancement and participation in leadership programs.
- Complimentary online language courses.
- Streamlined recruitment process and comprehensive training provided.
- Bicycle parking facilities available.
Blu Selection is a prominent player in the IT consultancy sector, providing exceptional support services across multiple regions. Our operations span various continents, ensuring assistance in numerous languages to meet diverse client needs.
We are currently expanding our IT Helpdesk team to support a significant project in the aviation industry.
