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Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España mytheresa GmbH A tiempo completo
{"title": "Customer Care Specialist - French", "description": "Build Lasting Customer Relationships

We are seeking a Customer Care Specialist - French to join our team in Aschheim. As a key member of our Customer Care team, you will be responsible for building lasting customer relationships and fostering brand loyalty through warm welcomes and personalized service.

Key Responsibilities:

  • Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
  • Consistently meet the highest service and KPI standards of the department.
  • Establish and maintain relationships to build a portfolio of relevant customers.
  • Collaborate closely with Payments, Customs, Warehouse and Shipping.

Requirements

To succeed in this role, you will need:

  • Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
  • Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
  • Familiarity with customer communication and e-commerce-related technology.
  • Good computer skills, especially MS Office.
  • Conscientiousness when handling customer data.
  • Flexibility, resilience, and the ability to work as part of a team.
  • Native-level proficiency in French (written and spoken) and excellent English skills; additional languages are a plus.

What We Offer

We offer a comprehensive benefits package, including:

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
  • Training opportunities for development
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan
", "lang_code": "en-US"}