Field Service Engineer

hace 7 días

Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

About Roche

Roche is a global leader in the pharmaceutical and diagnostics industries, committed to transforming patients' lives through innovative medical solutions. Our company values diversity, equity, and inclusion, reflecting the communities we serve. We believe that a diverse and inclusive workforce is essential to understanding the varied healthcare needs of our customers.

The Position

We are seeking a highly skilled Field Service Engineer to join our team at Roche Diagnostics Spain. As a member of our team, you will play a critical role in providing top-notch scientific and technical services to our clients. Your primary responsibility will be to ensure the highest efficiency and effectiveness in each of your activities, including installations, preventive, corrective, and evolutionary maintenance, and modifications.

Your Key Responsibilities

  • Excellence in Operability: Maintain exceptional operability in all assigned solutions, including instruments, reagents, and software, by executing procedures for preventive, corrective, and evolutionary maintenance. Train users to handle and use these solutions effectively.
  • Client Communication & Collaboration: Build and maintain excellent communication and proactive collaboration with clients. Keep them informed about reagent updates and quality controls, and implement new protocols to enhance their experience.
  • Activity Reporting: Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required. Adhere to the quality reporting standards defined by Roche.
  • Commercial Support: Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.

Requirements

You must comply with the legislation, internal procedures, and applicable regulations in terms of Safety, Health, and Environment, especially those procedures related to waste segregation, application of preventive measures, and the use of work equipment and protection equipment. Furthermore, you must know and act in full compliance with the Company's policies, including the Code of Conduct, and the applicable Ethical Codes.

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