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Field Service Engineer
hace 2 meses
Job Summary:
SkySys is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing high-quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site.
Key Responsibilities:
- Lead on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
- Provide technical support for all End User Computing devices, including laptops, desktops, and mobility devices.
- Install, upgrade, troubleshoot, and repair personal computers in a network environment.
- Configure and troubleshoot network infrastructure, including DNS, Proxy servers, and firewalls.
- Implement software distribution, patching, and imaging technologies.
- Collaborate with the IT team to ensure seamless integration of technical solutions.
- Develop and maintain technical documentation and procedures.
- Stay up-to-date with the latest technologies and trends in the field.
Requirements:
- 2-5 years+ experience providing end-user support for PC desktop and application software.
- Solid knowledge of Windows (version 10 preferred).
- Full Microsoft Office Suite and Operating Systems: Win7 and Win10.
- Hands-on hardware troubleshooting experience.
- Ability to read and understand technical manuals, procedural documentation, and OEM guides.
- Knowledge of Active Directory for computer configuration.
- Good understanding of Skype, VPN, and mobile device support.
- Knowledge of IMAC, SLA's, and Asset management, ITIL.
- General understanding of network infrastructure.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to the latest technologies and tools.