Field Service Engineer
hace 2 días
Thermo Fisher Scientific is seeking a highly skilled Field Service Engineer to join our team in Madrid, Spain. As a Field Service Engineer, you will play a critical role in delivering exceptional service and support to our laboratory customers.
Key Responsibilities:- Deliver high-quality service and support to laboratory customers, including installation, preventive maintenance, repair, and qualification of Phadia instrumentation product portfolio.
- Provide effective support to users both remotely and face-to-face within agreed timeframes.
- Diagnose system failures using knowledge, remote support tools, and log file analysis to determine the most effective resolution.
- Deliver training courses to end-users on instrumentation at the customer laboratory.
- Support the technical hotline when not attending customer sites.
- Plan and implement instrumentation, including installation, scheduled preventive maintenance, qualification, relocations, and hardware/software upgrades.
- Provide remote and on-site support for customers and colleagues outside of the local region, as required.
- Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems.
- Maintain customer relationships and collaborate with sales account managers to ensure customer needs are met.
- Complete service reports in CRM accurately and return them to the customer in a timely manner.
- Maintain a high level of product knowledge on instruments and assays to enable customer success and share expertise with internal and external customers.
- Deliver training on assay methods and applications specialist role when required.
- Support laboratory sales colleagues in developing business opportunities within their regions.
Requirements:
- High school diploma or equivalent required; degree in a relevant field preferred.
- Minimum 2 years of experience in a related field, such as instrumentation maintenance or technical support.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in English language.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information].
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