Field Service Robotics Engineer

hace 2 días

Barcelona, Barcelona, España Teradyne A tiempo completo
About the Role

We are seeking a highly skilled Field Service Robotics Engineer to join our team at Teradyne. As a key member of our service organization, you will be responsible for providing technical support and maintenance services to our customers.

Key Responsibilities
  • Provide onsite support for the diagnosis, repair, and maintenance of UR robots in relation to service plans and on-demand requests.
  • Offer remote technical support through various communication channels, focusing on resolving customer inquiries efficiently.
  • Prepare technical documentation, including Salesforce Case Management and relevant warranty and/or field service documents.
  • Manage cases through the service recovery process to ensure timely and satisfactory resolution.
  • Exhibit a proactive, active, and curious approach to tasks, providing a holistic, business-oriented, and long-term perspective.
  • Identify opportunities to develop creative and innovative solutions to tasks, field trends, and system inefficiencies.
  • Take ownership of delivering optimal solutions for internal and external customers based on professionalism and specialist knowledge.
  • Participate actively in internal and external relations, serving as an ambassador for Universal Robots.
  • Achieve Technical Support KPIs for case resolution and customer satisfaction.
  • Work independently and collaboratively as part of a team.
Requirements

To be successful in this role, you will need:

  • An associate degree or higher in a technical field or engineering.
  • A minimum of 2 to 4 years of experience in robotics or the industrial automation industry.
  • A strong mechanical and electrical background.
  • Previous field troubleshooting and repair experience is preferred.
  • Functional knowledge in high-level programming languages such as C++/Java/Python is a plus.
About Us

Universal Robots is a leading provider of collaborative robots, part of Teradyne Inc. Our mission is to make automation accessible to everyone, everywhere. We are a diverse group of talented individuals working at the forefront of collaborative robotics, driving innovation and growth in the industry.

We are a global company with offices across North America, South America, Europe, and Asia, employing around 1000 people. We are committed to building a truly global career and offer opportunities for growth and development.

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