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About Jujur
Jujur is a company that values transparency and honesty in all its dealings. We strive to deliver exceptional recruitment solutions that meet the needs of our clients and candidates.
Job Summary
We are seeking a highly skilled and motivated Travel Booking Agent to join our team. As a Travel Booking Agent, you will be the first point of contact for our customers, ensuring that each interaction results in a positive experience.
Key Responsibilities
- Handle customer inquiries and provide solutions to their travel-related issues
- Conduct detailed discovery to understand customer needs and take ownership of the issue
- Research and analyze situations to provide accurate solutions using available tools and resources
- Collaborate with internal teams and external partners to resolve customer issues
- Focus on delivering a seamless and efficient experience that drives overall customer satisfaction
Requirements
- Native/fluent Danish spoken and written
- Fluent in English (minimum B2 level)
- Fluency in English (training, materials, systems, and technical terminology)
- High school diploma or equivalent
- Customer service experience in the travel industry is a plus
- Excellent customer service, written, verbal, and organisational skills
- Familiarity with computer technology and devices
- Motivated and positive individual
- Ability to work independently and in a team
- Strong multitasking, keyboarding, and active listening skills
- Skillful paraphrasing of conversations
- Outstanding verbal and written communication skill
- Ability to find solutions following written procedures and guidelines
- Takes ownership of customer issues
- Effective in defusing angry customers
- Ability to identify and address root problems
Benefits
- Excellent remuneration package based on experience, skills, and performance
- Part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Gain valuable experience in the travel and customer service industries
