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Are you a passionate Danish speaker with a love for travel? We have an exciting opportunity for a Travel Booking Agent in Málaga, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to travelers from around the world.
Key Responsibilities:- Be the first point of contact for customers, ensuring every interaction is positive and informative.
- Handle customer inquiries via email, messages, and phone calls related to bookings, refunds, and travel solutions.
- Take ownership of customer issues, troubleshoot problems, and provide fast, efficient solutions to make their travel experience smoother.
- Collaborate with internal teams and global partners to resolve inquiries with the best possible outcome.
- Strive to exceed customer expectations and deliver seamless support that keeps them coming back for more.
- Native-level Danish speaker, fluent in both written and spoken communication.
- Strong English proficiency (minimum B2 level) to collaborate with international teams.
- Tech-savvy: Comfortable using computer systems and navigating through tools and guidelines.
- Customer-centric approach: You will know how to handle and resolve customer issues with empathy and professionalism.
- Problem-solving skills: Proactively find solutions that improve the customer journey.
- Excellent pay: A competitive remuneration package based on your skills, experience, and performance.
- A thriving workplace: Join a team that values positivity and creativity in a fun, engaging environment.
- Career growth: Gain hands-on experience in travel, customer service, and problem-solving, while enjoying plenty of opportunities for professional development.
- Work-life balance: Enjoy a shift rotation that gives you time to soak in the beauty of Málaga, with plenty of time for beach days, tapas, and exploring Spain's treasures.
Are you ready for a life-changing experience in one of Spain's most beloved cities? This is your chance to combine your love for travel, exceptional customer service skills, and language expertise in a role that lets you thrive both professionally and personally.
