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Loyalty and Rewards Strategy Manager
hace 2 meses
About Us
We're a team of like-minded, curious, and excitable individuals at Socios Services Limited who work well in teams, spread across the globe. Our company is a global blockchain provider, which powers Socios.Com - the creators of Fan Tokens, and the popular fan rewards platform.
Our Partnerships
We've partnered with some of the world's best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, Davis Cup, and many more.
Our Mission
The curious nature of a Chilizen is what drives our company forward, and since we're looking to grow even more, we're seeking a talented individual to join our team.
Our Brands and Channels
We are building the web3 infrastructure for sports & entertainment. Founded in 2018, Socios Services Limited is a blockchain provider focused on the sports and entertainment industry. We build scalable, secure blockchain-enabled solutions that supercharge fan experiences using digital assets.
$CHZ Token
$CHZ is the native digital token for the Socios sports & entertainment ecosystem currently powering Socios.Com and the Chiliz Chain blockchain.
Socios.Com
Socios.Com is a fan engagement and rewards app that allows fans to engage with their favourite teams and clubs through digital assets known as Fan Tokens.
The Role
Reporting to the Head of Loyalty & Rewards, the Loyalty & Rewards Strategy Manager will be responsible for developing and implementing strategies to enhance customer experience and loyalty. This role involves designing, executing, and optimising loyalty and rewards programmes that drive customer engagement, increase customer lifetime value, and improve overall customer satisfaction.
Responsibilities and Duties
- Create comprehensive loyalty and rewards strategies that align with the company's objectives and customer expectations.
- Analyse customer data and behaviours to identify opportunities for enhancing loyalty and developing personalised rewards.
- Gather and analyse customer feedback to continuously improve the loyalty and rewards experience.
- Develop and implement strategies to optimise the pricing of rewards, ensuring they are attractive to customers while maintaining cost-effectiveness for the company.
- Manage the budget for loyalty and rewards logistics, ensuring cost-effective utilisation of resources.
- Stay up-to-date with the latest Web3 trends, particularly those related to NFTs, tokens, and decentralised applications (dApps) that are being used in loyalty and rewards.
- Collaborate with the partnership team to enhance and expand the rewards portfolio, ensuring a diverse and appealing range of rewards for customers.
- Establish KPIs and metrics to track the effectiveness of loyalty programmes and our rewards, providing regular reports and insights to senior management.
- Work closely with cross-functional teams including Partnership, Business Intelligence, Marketing, Product, and Customer Support to ensure seamless execution of customer experience and loyalty initiatives.
