Strategic Loyalty Manager

hace 3 semanas


Madrid, Madrid, España Socios Services A tiempo completo
About Us

We're a global blockchain company, powering Socios.com, the creators of Fan Tokens, and the popular fan rewards platform. Our team is passionate about building innovative solutions that enhance fan experiences.

We've partnered with top teams like Paris Saint-Germain, Juventus, FC Barcelona, and Manchester City FC, among others. Our mission is to drive growth and innovation in the sports and entertainment industry.

The Role

We're seeking a Strategic Loyalty Manager to develop and implement strategies that enhance customer experience and loyalty. This role involves designing, executing, and optimizing loyalty and rewards programs that drive customer engagement, increase customer lifetime value, and improve overall customer satisfaction.

Responsibilities
  • Create comprehensive loyalty and rewards strategies that align with the company's objectives and customer expectations.
  • Analyze customer data and behaviors to identify opportunities for enhancing loyalty and developing personalized rewards.
  • Gather and analyze customer feedback to continuously improve the loyalty and rewards experience.
  • Develop and implement strategies to optimize the pricing of rewards, ensuring they are attractive to customers while maintaining cost-effectiveness for the company.
  • Manage the budget for loyalty and rewards logistics, ensuring cost-effective utilization of resources.
  • Stay up-to-date with the latest Web3 trends, particularly those related to NFTs, tokens, and decentralized applications (dApps) that are being used in loyalty and rewards.
  • Collaborate with the partnership team to enhance and expand the rewards portfolio, ensuring a diverse and appealing range of rewards for customers.
  • Establish KPIs and metrics to track the effectiveness of loyalty programs and our rewards, providing regular reports and insights to senior management.
  • Work closely with cross-functional teams, including Partnership, Business Intelligence, Marketing, Product, and Customer Support, to ensure seamless execution of customer experience and loyalty initiatives.


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