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Customer Support Specialist

hace 2 meses

Barcelona, Barcelona, España Sumup Inc. A tiempo completo
{"title": "Customer Support Agent", "description": "Empower Small Businesses with Exceptional Customer Support

At SumUp, we believe in the power of small businesses to drive economic growth and create opportunities. As a Customer Support Agent, you will play a critical role in helping our merchants succeed by providing them with outstanding guidance and support.

Your Key Responsibilities:
  • Provide exceptional customer support to our Romanian-speaking merchants via phone, email, chat, and social media channels.
  • Competently address merchant inquiries and resolve issues related to our products and services.
  • Collaborate with other departments, such as Sales and Marketing, to ensure seamless customer experiences.
  • Contribute to process optimization initiatives to continuously improve customer satisfaction.
What We Offer:
  • A dynamic and international work environment with a multilingual team.
  • Opportunities for professional growth and development within the company.
  • A comprehensive benefits package, including health insurance, restaurant tickets, and public transport subsidy.
  • A fun and inclusive work culture with regular team events, yoga sessions, and a kicker table.
Requirements:
  • Excellent language skills in Romanian and English, with any additional European language abilities a plus.
  • Strong communication and problem-solving skills, with a customer-centric approach.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
About SumUp:

We are a global FinTech company dedicated to empowering small businesses with innovative financial solutions. Our mission is to build a global card acceptance brand that makes it easy for businesses to succeed.

", "lang_code": "en-US"}