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Team Leader
hace 2 meses
About the Role
We are seeking a highly motivated and experienced Team Leader to join our team at Webhelp Spain. As a Team Leader, you will play a key role in leading a team of customer service agents and ensuring that they provide exceptional service to our clients.
Key Responsibilities
- Train and develop agents to meet and exceed performance targets
- Identify areas for improvement and implement changes to processes and procedures
- Work closely with the client to understand their needs and ensure that we are meeting their expectations
- Monitor and report on team performance, identifying areas for improvement and implementing changes as needed
- Provide coaching and feedback to agents to help them improve their performance
Requirements
- Proven experience in a leadership role, preferably in a customer service or contact center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Fluent in French and English
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us
Webhelp Spain is a leading provider of customer experience and business process outsourcing solutions. We work with some of the world's largest brands to deliver exceptional customer experiences and drive business growth.
