Partner Support Technical Specialist

hace 2 semanas

Barcelona, Barcelona, España GEOTAB A tiempo completo
About Geotab

Geotab is a global leader in IoT and connected transportation, certified as a "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

We are advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets.

Our open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.

Job Description

The Partner Technical Support Specialist is responsible for diagnosing and resolving software and hardware related issues within Geotab IoT Solution.

This specialized position supports partners directly but may also involve direct customer support.

Key Responsibilities
  • Support resellers, partners, customers, and internal teams through various communication mediums (phone and ticket).
  • Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
  • Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
  • Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
  • Provide successful resolution to all customers within standard SLAs.
  • Report escalating and severe concerns/issues to management.
  • Preserve the confidentiality and security of customer data and information.
  • Support Geotab global strategic initiatives.
Requirements
  • 2-3 years of experience in customer technical service/support capacity.
  • Strong experience troubleshooting technical issues.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
  • Working knowledge in utilizing data warehouses (i.e., Google Big Query).
  • High level Excel skills, including creation of pivot tables and reports.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • Excellent verbal and written communication skills, able to translate customer and partner requests into requirements that can help Geotab products to improve.
  • Comfort speaking with customers by telephone, telephone and email.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Strong interpersonal relationship building skills.
  • Global collaboration across different cultures and time zones is necessary.
  • Excellent analytical skills paired with strong problem-solving abilities.
  • A strong team player with the ability to engage with all levels of the organization.
  • Fluent in English and Spanish (other languages will be positively valued).

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