Technical Solutions Consultant
hace 4 semanas
Position Overview
Job Title: Customer Solutions Engineer
Department: Professional Information Business
Location: London or Barcelona
About Dow Jones
For over 130 years, Dow Jones has been at the forefront of delivering critical information to leading business entities worldwide. Our portfolio includes renowned brands such as Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron's, MarketWatch, and Financial News. Our advanced analytics platform, Factiva Analytics, empowers clients to integrate with our exceptional professional information and proprietary taxonomy, facilitating innovative interactions and custom solutions. At Dow Jones, we merge cutting-edge data capabilities, award-winning journalism, and pioneering technology to provide news, tools, and financial insights that drive market movements and inform vital decisions.
Role Summary
As a Customer Solutions Engineer (CSE), you will serve as a vital technical partner for our clients and sales teams. You will spearhead the technical integration for a diverse range of stakeholders, from innovative startups to esteemed global corporations. The CSE team is also responsible for establishing best practices and architectural frameworks tailored to client needs, while incorporating emerging technologies into proposed solutions.
Key Responsibilities:
- Collaborate with Sales and clients to explore integration opportunities with Dow Jones data and services, providing design solutions and implementation guidance.
- Identify technical and business requirements from clients and deliver professional technical solutions within agreed timelines.
- Showcase solutions that align with clients' business needs and address technical inquiries throughout the sales process.
- Guide prospective clients during their integration of Dow Jones data and services, including the development and management of proof of concepts.
- Share best practices and model designs with clients to support both technical development and internal approval processes.
- Provide insights to Dow Jones Product and Technology teams regarding emerging client requirements and technology trends.
- Contribute to the team's repository of best practices and processes.
- Stay informed about emerging technologies and methodologies beneficial to the role and team.
Required Skills & Experience:
- Professional demeanor with a customer-centric approach.
- Over 5 years of experience in a customer-facing engineering role.
- Experience in software development utilizing Agile methodologies.
- Intermediate proficiency in SQL, Python, and NodeJS.
- Proven experience in conducting technical product demonstrations, including APIs.
- Strong business acumen and strategic problem-solving abilities to meet client needs.
- Experience in responding to functional and technical components of RFIs/RFPs.
- Bachelor's degree in Computer Science or a related discipline.
Highly Desired Qualifications:
- Experience with Google Cloud Platform (GCP), especially BigQuery.
- Strong programming skills in modern programming languages.
- Experience with cloud services for data ingestion, processing, and storage.
- Understanding of machine learning techniques, particularly Natural Language Processing (NLP) and text mining.
- Familiarity with Dow Jones products and business lines, including Factiva, Risk & Compliance, and Newswires.
Equal Opportunity Employer: Dow Jones is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities during the job application and interview process.
-
Technical Solutions Consultant
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoPosition OverviewJob Title: Customer Solutions EngineerDepartment: Professional Information BusinessLocation: RemoteAbout Dow JonesFor over 130 years, Dow Jones has been at the forefront of delivering vital information to leading business entities worldwide. Our organization has evolved into a global news and information leader, featuring esteemed brands...
-
Technical Solutions Consultant
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoPosition OverviewJob Title: Customer Solutions EngineerDepartment: Professional Information BusinessLocation: London or BarcelonaCompany BackgroundFor over 130 years, Dow Jones has been at the forefront of delivering information to leading business entities worldwide. With a diverse portfolio of esteemed brands such as Factiva, Dow Jones Newswires, Risk and...
-
Regulatory Solutions Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Regulatory Solutions Consultant to join our Clinical and Regulatory Team at Clarivate. As a key member of our team, you will play a crucial role in delivering regulatory consulting projects and supporting business development initiatives.Key ResponsibilitiesProject Delivery Support (70%):Act as a point of contact...
-
Regulatory Solutions Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Regulatory Solutions Consultant to join our Clinical and Regulatory Team at Clarivate. As a key member of our team, you will play a crucial role in delivering regulatory consulting projects and supporting business development initiatives.Key ResponsibilitiesProject Delivery Support (70%):Act as a point of contact...
-
Customer Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Webfleet Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...
-
Customer Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Webfleet Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...
-
Technical Customer Service Representative
hace 4 semanas
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a full-time Customer Support Specialist who is passionate about technology and dedicated to our Webfleet business line. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve...
-
Technical Customer Service Representative
hace 3 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a full-time Customer Support Specialist who is passionate about technology and dedicated to our Webfleet business line. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve...
-
Technical Customer Care Representative
hace 4 semanas
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a dedicated full-time Customer Support Specialist with a strong affinity for technology. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve customer issues while working...
-
Technical Customer Care Representative
hace 3 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a dedicated full-time Customer Support Specialist with a strong affinity for technology. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve customer issues while working...
-
Technical Customer Service Representative
hace 3 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a dedicated full-time Customer Support Specialist with a strong affinity for technology. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and resolve customer issues efficiently and accurately,...
-
Senior Inhouse Consultant SAP IBP Expert
hace 2 días
El Prat de Llobregat, Barcelona, España Giesecke+Devrient A tiempo completoAbout the RoleGiesecke+Devrient is a leading technology company that provides innovative solutions for the digital age. We are seeking a highly skilled Senior Inhouse Consultant SAP IBP to join our team.Key ResponsibilitiesProcess Optimization: Design, integrate, and optimize process solutions in the field of Supply Chain Management (SCM) to drive business...
-
Senior Inhouse Consultant SAP IBP Expert
hace 2 días
El Prat de Llobregat, Barcelona, España Giesecke+Devrient A tiempo completoAbout the RoleGiesecke+Devrient is a leading technology company that provides innovative solutions for the digital age. We are seeking a highly skilled Senior Inhouse Consultant SAP IBP to join our team.Key ResponsibilitiesProcess Optimization: Design, integrate, and optimize process solutions in the field of Supply Chain Management (SCM) to drive business...
-
Implementation Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Implementation Consultant to join our Product team at Clarivate. As an Implementation Consultant, you will play a critical role in working closely with our customers to implement our Drug Safety Triager (DST) software, a next-generation pharmacovigilance (PV) literature monitoring solution.Key...
-
Implementation Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Implementation Consultant to join our Product team at Clarivate. As an Implementation Consultant, you will play a critical role in working closely with our customers to implement our Drug Safety Triager (DST) software, a next-generation pharmacovigilance (PV) literature monitoring solution.Key...
-
Java Backend Developer
hace 2 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled Java Backend Developer to join our team at Webfleet Solutions. As a key member of our software product development team, you will be responsible for designing, developing, and maintaining our cloud-based platform.Key ResponsibilitiesDesign and develop high-quality Java-based software components, including REST...
-
Technical Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Clarivate. As a Technical Support Analyst, you will be responsible for analyzing and resolving complex software-related issues and communicating with customers and stakeholders across Europe.Key ResponsibilitiesAnalyze and resolve complex software-related issues and...
-
Technical Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Clarivate. As a Technical Support Analyst, you will be responsible for analyzing and resolving complex software-related issues and communicating with customers and stakeholders across Europe.Key ResponsibilitiesAnalyze and resolve complex software-related issues and...
-
Lead Software Engineer
hace 3 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Lead Software Engineer to join our team at Clarivate in Barcelona, Spain. As a key member of our Intellectual Property (IP) group, you will play a crucial role in enhancing our team's capabilities and contributing to the development of innovative software solutions.Key ResponsibilitiesCollaborate with our agile...
-
Lead Software Engineer
hace 3 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Lead Software Engineer to join our team at Clarivate in Barcelona, Spain. As a key member of our Intellectual Property (IP) group, you will play a crucial role in enhancing our team's capabilities and contributing to the development of innovative software solutions.Key ResponsibilitiesCollaborate with our agile...
