Technical Solutions Consultant
hace 4 semanas
Position Overview
Job Title: Customer Solutions Engineer
Department: Professional Information Business
Location: Remote
About Dow Jones
For over 130 years, Dow Jones has been at the forefront of delivering vital information to leading business entities worldwide. Our organization has evolved into a global news and information leader, featuring esteemed brands such as Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron's, MarketWatch, and Financial News. Our advanced analytics platform, Factiva Analytics, empowers clients to seamlessly integrate with our premier professional information and proprietary taxonomy, enabling innovative interactions and custom solutions.
Role Summary
The Customer Solutions Engineer (CSE) plays a pivotal role as a technical ally for our clients and sales teams. This position is responsible for steering the technical integration process for a diverse range of clients, from innovative startups to established corporations. The CSE team also establishes best practices and architectural frameworks tailored to client needs, incorporating cutting-edge technologies and methodologies into proposed solutions.
Key Responsibilities
- Collaborate with Sales and engage with prospects and clients to explore integration opportunities with Dow Jones data and services, providing design solutions and implementation guidance.
- Identify technical and business requirements from clients and propose professional technical solutions within agreed timelines.
- Showcase solutions that align with clients' business needs and address any technical inquiries throughout the sales process.
- Guide potential clients during their integration of Dow Jones data and services, including the development and management of proof of concepts.
- Share best practices and model designs with clients to support both technical development and internal approval processes.
- Provide insights to Dow Jones Product and Technology teams regarding emerging requirements and customer technology trends.
- Contribute to the team's repository of best practices and processes.
- Stay informed about emerging technologies and techniques that can enhance the role and team effectiveness.
Required Skills & Experience
- Professional demeanor with a customer-centric approach.
- Over 5 years of experience in a customer-facing engineering role.
- Experience in software development utilizing Agile methodologies.
- Intermediate proficiency in SQL, Python, and NodeJS.
- Proven experience in delivering technical product demonstrations, including APIs.
- Strong business acumen and strategic problem-solving capabilities to meet client requirements.
- Experience in responding to functional and technical aspects of RFIs/RFPs.
- Bachelor's degree in Computer Science or a related discipline.
Preferred Qualifications
- Experience with Google Cloud Platform (GCP), particularly BigQuery.
- Strong programming skills in any modern programming language.
- Experience with cloud services for data ingestion, processing, and storage.
- Understanding of Machine Learning techniques, especially Natural Language Processing (NLP) and text mining.
- Familiarity with Dow Jones products and services, including Factiva, Risk & Compliance, and Newswires.
Equal Opportunity Statement
Dow Jones is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
-
Technical Solutions Consultant
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoPosition OverviewJob Title: Customer Solutions EngineerDepartment: Professional Information BusinessLocation: London or BarcelonaAbout Dow JonesFor over 130 years, Dow Jones has been at the forefront of delivering critical information to leading business entities worldwide. Our portfolio includes renowned brands such as Factiva, Dow Jones Newswires, Risk and...
-
Technical Solutions Consultant
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoPosition OverviewJob Title: Customer Solutions EngineerDepartment: Professional Information BusinessLocation: London or BarcelonaCompany BackgroundFor over 130 years, Dow Jones has been at the forefront of delivering information to leading business entities worldwide. With a diverse portfolio of esteemed brands such as Factiva, Dow Jones Newswires, Risk and...
-
Regulatory Solutions Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Regulatory Solutions Consultant to join our Clinical and Regulatory Team at Clarivate. As a key member of our team, you will play a crucial role in delivering regulatory consulting projects and supporting business development initiatives.Key ResponsibilitiesProject Delivery Support (70%):Act as a point of contact...
-
Regulatory Solutions Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Regulatory Solutions Consultant to join our Clinical and Regulatory Team at Clarivate. As a key member of our team, you will play a crucial role in delivering regulatory consulting projects and supporting business development initiatives.Key ResponsibilitiesProject Delivery Support (70%):Act as a point of contact...
-
Customer Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Webfleet Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...
-
Customer Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Webfleet Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...
-
Technical Customer Service Representative
hace 3 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a full-time Customer Support Specialist who is passionate about technology and dedicated to our Webfleet business line. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve...
-
Technical Customer Service Representative
hace 4 semanas
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a full-time Customer Support Specialist who is passionate about technology and dedicated to our Webfleet business line. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve...
-
Technical Customer Care Representative
hace 3 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a dedicated full-time Customer Support Specialist with a strong affinity for technology. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve customer issues while working...
-
Technical Customer Care Representative
hace 4 semanas
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a dedicated full-time Customer Support Specialist with a strong affinity for technology. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and efficiently resolve customer issues while working...
-
Technical Customer Service Representative
hace 3 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAt Webfleet Solutions, we are seeking a dedicated full-time Customer Support Specialist with a strong affinity for technology. In this role, you will collaborate with a diverse team of professionals and report to the Regional Team Leader. Your primary responsibility will be to identify, troubleshoot, and resolve customer issues efficiently and accurately,...
-
Senior Inhouse Consultant SAP IBP Expert
hace 2 días
El Prat de Llobregat, Barcelona, España Giesecke+Devrient A tiempo completoAbout the RoleGiesecke+Devrient is a leading technology company that provides innovative solutions for the digital age. We are seeking a highly skilled Senior Inhouse Consultant SAP IBP to join our team.Key ResponsibilitiesProcess Optimization: Design, integrate, and optimize process solutions in the field of Supply Chain Management (SCM) to drive business...
-
Senior Inhouse Consultant SAP IBP Expert
hace 2 días
El Prat de Llobregat, Barcelona, España Giesecke+Devrient A tiempo completoAbout the RoleGiesecke+Devrient is a leading technology company that provides innovative solutions for the digital age. We are seeking a highly skilled Senior Inhouse Consultant SAP IBP to join our team.Key ResponsibilitiesProcess Optimization: Design, integrate, and optimize process solutions in the field of Supply Chain Management (SCM) to drive business...
-
Implementation Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Implementation Consultant to join our Product team at Clarivate. As an Implementation Consultant, you will play a critical role in working closely with our customers to implement our Drug Safety Triager (DST) software, a next-generation pharmacovigilance (PV) literature monitoring solution.Key...
-
Implementation Consultant
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Implementation Consultant to join our Product team at Clarivate. As an Implementation Consultant, you will play a critical role in working closely with our customers to implement our Drug Safety Triager (DST) software, a next-generation pharmacovigilance (PV) literature monitoring solution.Key...
-
Java Backend Developer
hace 2 días
El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled Java Backend Developer to join our team at Webfleet Solutions. As a key member of our software product development team, you will be responsible for designing, developing, and maintaining our cloud-based platform.Key ResponsibilitiesDesign and develop high-quality Java-based software components, including REST...
-
Technical Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Clarivate. As a Technical Support Analyst, you will be responsible for analyzing and resolving complex software-related issues and communicating with customers and stakeholders across Europe.Key ResponsibilitiesAnalyze and resolve complex software-related issues and...
-
Technical Support Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Clarivate. As a Technical Support Analyst, you will be responsible for analyzing and resolving complex software-related issues and communicating with customers and stakeholders across Europe.Key ResponsibilitiesAnalyze and resolve complex software-related issues and...
-
Lead Software Engineer
hace 3 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Lead Software Engineer to join our team at Clarivate in Barcelona, Spain. As a key member of our Intellectual Property (IP) group, you will play a crucial role in enhancing our team's capabilities and contributing to the development of innovative software solutions.Key ResponsibilitiesCollaborate with our agile...
-
Lead Software Engineer
hace 3 días
El Prat de Llobregat, Barcelona, España Clarivate A tiempo completoAbout the RoleWe are seeking a highly skilled Lead Software Engineer to join our team at Clarivate in Barcelona, Spain. As a key member of our Intellectual Property (IP) group, you will play a crucial role in enhancing our team's capabilities and contributing to the development of innovative software solutions.Key ResponsibilitiesCollaborate with our agile...
