Customer Service Representative with German and English Fluency
hace 4 días
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our CultureWe celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive to create a vibrant and innovative culture.
About the RoleAs a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, aiming for first-contact resolution. You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
Key Responsibilities- Offer an omnichannel service to our consumers via telephone, email, chat, and social media
- Develop a sound understanding of the products and services offered by our client
- Embody our company values and act as a brand ambassador
- Afluent level of German with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
- Start date: ASAP
- Contract: Temporary, 3 months contract (1-month probation period) with the view to full-time employment
- Working days/Hours: Monday to Thursday from 9:00am to 6:00pm and Friday from 9:00am to 5:00pm
- Salary: €17,537
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