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Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Ep Equipment A tiempo completo

Job Summary

EP Equipment is seeking a highly motivated and experienced Technical Support Specialist to join our team as a Dealer Network Advisor and Equipment Troubleshooter. This role will be responsible for providing technical support to our dealer network in Europe, focusing on Spain.

Key Responsibilities

  • Troubleshooting: Provide technical assistance to our dealer network in Europe, resolving technical issues and defining procedures for solution measures.
  • Dealer Support: Ensure our dealers have the necessary resources to perform their jobs efficiently, including proactive field actions, on-site troubleshooting, online and on-site training, and serving as a contact person for technical questions.

Requirements

  • Experience in technical support, customer service, or technical training.
  • Ability to work for a leading manufacturer specializing in lithium-powered storage technology.
  • Strong problem-solving skills and persistence in resolving issues.
  • Interest in product development and customer-oriented approach.
  • Excellent communication and interpersonal skills.

Benefits

  • Company car for business and personal use.
  • Attractive salary structure.
  • Dynamic team environment.
  • Short communication channels.
  • Home office option.

Language Requirements

Spanish and English proficiency.