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Service Delivery Director
hace 2 meses
We are seeking a highly skilled Service Delivery Director to join our team at Aratech, a leading provider of lifestyle technology solutions. As a key member of our global services delivery team, you will play a critical role in managing our services delivery to top-tier clients, ensuring superior service standards and client satisfaction across international and cross-border digital deployments.
Key Responsibilities- Lead the service delivery department, setting strategic goals and ensuring alignment with the company's broader objectives.
- Develop and refine service delivery processes to enhance efficiency and effectiveness.
- Act as a senior point of contact for key client engagements, ensuring high levels of customer satisfaction and managing client relationships at a strategic level.
- Oversee a geographically dispersed team of service agents, fostering a culture of high performance, continuous improvement, and team cohesion.
- Ensure that all service delivery activities are executed within the agreed timelines and standards.
- Monitor performance through KPIs and SLAs, making adjustments as necessary to meet business goals.
- Bachelor's or master's degree in Business Administration, Information Technology, or related field.
- Minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company.
- Proven track record of managing international teams and complex customer relationships.
- Strong leadership skills with the ability to motivate and drive team performance.
- Excellent communication and interpersonal skills, capable of working collaboratively across different levels of an organization.
- Deep understanding of IT service management frameworks like ITIL.
- A dynamic role with opportunities for professional growth in a global setting.
- Competitive salary and benefits package.
- Opportunities for continuous learning and career advancement.
- Participation in pioneering projects involving cutting-edge digital transformation technologies.
