Customer Success Strategic Projects Manager

hace 7 días

Barcelona, Barcelona, España Jameda A tiempo completo

About Us

Jameda is a leading healthcare technology company that aims to make the healthcare experience more human. Our SaaS tool helps doctors and clinics optimize their patient flow, reduce no-shows, and digitize their practices. We operate marketplace-websites in 12 countries, serving 62 million patients monthly, and have been growing rapidly.

Our Mission

We believe in the importance of customer-centricity and are committed to delivering exceptional customer experiences. As a global company with over 2000 employees across 9 offices, we are looking for exceptional individuals who can help us achieve our mission.

Your Role

As our Global Customer Success Special Projects Lead, you will play a crucial role in shaping our global Customer Success organization. Reporting to our Chief Customer Officer, you will drive key projects aimed at improving our global operation. Your focus will be on improving customer-feedback collection processes (CSAT/NPS) and supporting tech-stack improvements.

Key Responsibilities

  • Build systems and processes for timely collection and delivery of customer insights to global Customer and Product teams.
  • Collaborate with colleagues across 13 countries in EMEA and LATAM to drive global impact.
  • Enable our customer-centric transformation by facilitating the adoption of new tools and best practices.
  • Break silos and foster alignment across CS and Product to achieve top customer outcomes.
  • Co-design and implement our state-of-the-art customer journey, eliminating inefficiencies and adding value.

What We Offer

As a member of our team, you will have the opportunity to work on high-impact projects, collaborate with a global team, and contribute to our mission of making the healthcare experience more human.

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