Restaurant Operations Manager

hace 1 semana

Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completo
Restaurant Manager Job Description

Mandarin Oriental Ritz, Madrid is seeking a highly skilled Restaurant Manager to lead our culinary team and deliver exceptional guest experiences.

Key Responsibilities:
  • Direct the Palm Court Management Team to achieve departmental goals and ensure total guest satisfaction.
  • Provide leadership, direction, and support to all outlet colleagues, particularly during operation hours.
  • Handle complaints and take immediate action for rectification.
  • Monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
  • Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
  • Conduct monthly departmental meetings and observe the competition, current market, and international trends.
  • Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized.
  • Deliver the highest quality of standards for service, cleanliness, and profitability.
Requirements:
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as Manager in a high-volume restaurant with highest levels of service is preferred.
  • Excellent leadership and personnel management skills.
  • Ability to understand guest needs and deliver superior customer service.
  • Good planning skills, recruitment, and interviewing skills for new colleagues.
  • Good financial acumen.
  • High computer skills including MS Office is preferred.
  • Ability to understand effective approaches of communication with different individuals.
  • Excellent attention to details and guest service attitude.
  • Service-oriented team player with excellent interpersonal skills.
  • Good command in Spanish & English, knowledge in other languages is required.

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