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Technical Support Specialist
hace 2 meses
About the Role
HMS Networks Ab is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and agents, as well as assisting with product documentation and training.
Key Responsibilities
- Provide technical support to customers and agents via phone, email, and remote desktop
- Assist with product documentation, including writing technical test reports and identifying deficiencies in technical documentation
- Develop and deliver training content for HMS academy
- Collaborate with product engineers and R&D teams to resolve technical issues
- Manage compatibility tools for HVAC solutions
- Support sales team with product knowledge and pre-sales assistance
Requirements
- Technical degree in Electronics, Telecommunication, or similar
- Fluent level of English and Spanish
- Solid technical background in field bus technologies and domotics & inmotics technologies
- Natural ability for communication and customer relationships management
- Strong documentation skills (in Spanish and specially in English)
Preferred Qualifications
- Command of other languages: French, German, Portuguese, Arabic
- Previous experience in customer-facing technical support of similar products
- Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, etc.)
- Experience in multi-protocol integrations
- Experience in one or more programming languages
- Experience in testing / validation of embedded systems
About HMS Networks Ab
HMS Networks Ab is a leading provider of communication solutions for industrial automation and IoT applications. We believe that work should be challenging, rewarding, and fun. Our employee satisfaction surveys indicate that people enjoy working here at HMS and appreciate the informal and relaxed atmosphere. As an HMS employee, you will have the opportunity to develop your technical skills in a dynamic and international environment.