Customer Success Engineer

hace 3 días

Pamplona, Navarra, España Openbravo A tiempo completo
Job Description

Job Title: Customer Success Engineer

Job Summary:

We are seeking a highly skilled Customer Success Engineer to join our team at Openbravo. As a Customer Success Engineer, you will be responsible for delivering technical support and services to our customers and partners worldwide.

Key Responsibilities:

  • Provide technical support and services to customers and partners worldwide, driving problems to resolution and ensuring customer satisfaction.
  • Troubleshoot reported issues in a timely manner, ensuring 24/7 service delivery for critical issues in accordance with Openbravo SLAs.
  • Communicate problem status clearly, maintaining high levels of courtesy and professionalism.
  • Ensure service quality levels are maintained and improved, contributing to enhancing the customer experience.
  • Perform other duties as assigned within the Customer Success Unit.

Requirements:

  • BS or MS in Computer Science, Industrial Engineering, or Telecommunications.
  • Experience in POS/Retail and/or business software applications.
  • Database knowledge/experience.
  • Knowledge/experience in software development with Java Platform, enterprise web application, MVC architecture, User Interface technologies, and programming concepts.
  • Good written and oral communication skills in English and French.
  • Analytical thinking and detail-oriented.
  • Proven ability to meet/exceed deadlines.
  • Initiative, flexibility, and adaptability.

What We Offer:

  • Above competitive salary and benefits package.
  • Possibility to work in a hybrid work model up to 3 days of home office.
  • Flexibility in schedule.
  • Free training (English/French/Spanish lessons + adapted training based on your professional needs and interests).
  • Continuous performance feedback with an annual review.
  • Fresh fruit, drinks, and loads of snacks every day.
  • Referral bonus.
  • Fantastic colleagues from all over the world.
  • A career in a fast-paced, entrepreneurial business environment.
  • An opportunity to accelerate your professional development.

About Us:

Openbravo is a dynamic and modern enterprise software company that helps retail and restaurant chains become more competitive through the adoption of a flexible mobile and cloud-based unified commerce platform. We are committed to fostering a diverse and inclusive work environment, where individuals of all genders are equally empowered to thrive, grow, and contribute to our collective success.

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