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Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Lead to join our Customer Service & Support organization at Microsoft. As a trusted advisor to our largest and most strategic customers, you will be responsible for delivering world-class customer support outcomes.
**Key Responsibilities:**
- Provide technical expertise and guidance to customers on complex support issues
- Develop and implement strategic programs to deliver customer success
- Collaborate with account teams and Customer Success Account Managers to understand customer needs and expectations
- Manage and resolve highly complex escalated problems
- Travel to customer sites to meet with senior executives and manage crisis situations
**Requirements:**
- Deep knowledge of cloud technologies, including Azure, Identity, M365, CoPilot, Security, and Management
- Strong domain knowledge and ability to make strategic proposals
- Excellent communication and problem-solving skills
- Ability to influence senior decision makers
**What We Offer:**
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A collaborative and supportive team
