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hace 2 meses
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Green Eagle Solutions S.L. as a Technical Support Representative. As a Customer Care Professional, you will play a critical role in ensuring our customers receive exceptional support and service.
Key Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels.
- Escalate complex issues to senior support teams and monitor progress to ensure timely resolution.
- Identify customer needs and provide personalized solutions to enhance their experience.
- Build and maintain strong relationships with customers to ensure high levels of satisfaction.
- Analyze and report product malfunctions to inform product development and improvement.
- Collaborate with internal teams to share knowledge and best practices.
- Stay up-to-date with product features and functionalities to effectively communicate with customers.
- Experience as a Customer Support Specialist or similar role.
- Proficiency in help desk software and remote support tools.
- Excellent communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Customer-oriented skills and a passion for delivering exceptional service.
- Fluency in English (oral and written) at a C1 level.
- Availability to work rotating overnight shifts.
- Technical degree in IT or engineering or equivalent experience in administration and troubleshooting.
- Experience with industrial communication protocols, OS management, databases, data analytics, and SCADA systems.
- Knowledge of the energy sector and its challenges.
We are a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform ARSOS seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. We are committed to creating a positive and inclusive work environment that values diversity and innovation.
As a member of our team, you will have the opportunity to contribute to a meaningful cause, develop your skills and expertise, and enjoy a range of benefits, including flexible compensation, private health insurance, and annual training and development bonuses.
