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Reconocida Empresa is seeking a highly skilled and customer-focused Selling Partner Support Associate to join our team. As a key member of our Selling Partner Support (SPS) team, you will be responsible for providing world-class support, technical assistance, and account management services to our global partners.
Key Responsibilities- Identify customers' needs, clarify information, research every issue, and provide solutions.
- Exemplify Amazon's Leadership Principle for Customer Obsession by delivering an exceptional customer care experience with every contact.
- Build sustainable relationships and engage customers by going the extra mile.
- Oversee and achieve various KPIs such as Quantity Quality, Resolution Rate, Transfer Rate, etc.
- Collaborate with various stakeholders like Resolver Groups, Account Managers, etc.
- Document all Selling Partner interactions and information according to standard operating procedures.
- Troubleshoot and provide product guidance and support to all Amazon's Sellers and Vendors.
- Attend training sessions and learn product details and key selling points of products and technologies.
- Participate in initiatives to increase Seller listings and updates of catalogs in advance of peaks.
- Fluency in Turkish and English communication is essential.
- Ability to work shifts and open to weekends to accommodate Amazon's opening hours, 7 days a week.
- Comfortable working in a high volume environment, with the ability and flexibility to adapt to change effectively.
- Ability to work against and deliver on the KPIs and metrics.
- Maintains a strong customer focus with the ability to build lasting relationships with customers.
- Ability to actively listen and identify customer needs with an empathic approach.
- Demonstrates the ability to identify and drive process improvements.
- Fosters a positive and cooperative team environment and collaboration with all stakeholders.
- Demonstrates effective, clear, and professional written and oral communication.
- Enthusiasm, highly self-motivated, and a willingness to learn new skills.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Demonstrates effective communication, composure, and a professional attitude.
- Experience with serving Customers from a work-from-home environment.
- Contact Centre experience is desired.
