Spain Agency Manager Wfs, Wfs Agency Management Team

hace 1 semana

Barcelona, Barcelona, España Amazon Spain Fulfillment, S. L. U. A tiempo completo

**Job Summary**

Amazon Spain Fulfillment, S. L. U. is seeking an experienced Agency Manager to join our team. As an Agency Manager, you will be responsible for managing the performance of allocated third-party staffing agencies across the territory, ensuring they meet contractual metrics and deliver effective vendor-supplied services.

**Key Responsibilities:**

  • Own the relationship with allocated third-party staffing agencies, monitoring their performance and holding them accountable for delivery against pre-agreed contractual metrics.
  • Partner with staffing agencies to remove blockers that impact agency performance, using functional expertise to support their growth and development.
  • Collaborate with the Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations, working closely with the Business Management team to resolve issues.
  • Conduct in-depth formal reviews and audits with staffing agencies to assess their readiness for event days, peak, and launch hiring, and monitor their completion of required actions in a timely manner.
  • Lead and contribute to cross-business line and Country proposals for tactical initiatives that improve temporary labor hiring outcomes, considering both business and third-party staffing agency perspectives.
  • Represent staffing agency requirements and considerations in cross-functional strategic programs at the territory and/or country level, including technology, product, policy, or process changes.
  • Support cross-functional transformation programs to define territory-level strategies regarding third-party staffing agency usage.

**Qualifications:**

  • Masters degree or equivalent.
  • Previous experience partnering with senior, cross-functional stakeholders to determine goals, inform decisions, and design long-term solutions.

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