Spain Agency Manager Wfs, Wfs Agency Management Team

hace 3 días

Barcelona, Barcelona, España Amazon A tiempo completo

**Job Summary**

As a key member of the Amazon team, the Agency Manager will play a crucial role in the performance management of allocated third-party staffing agencies across the Spain territory. This individual will be responsible for owning the tactical and strategic relationship with these agencies to deliver Amazon's goals.

**Key Responsibilities**

  • Own the relationship with allocated third-party staffing agencies for performance monitoring and hold vendors accountable for delivery against pre-agreed contractual metrics.
  • Partner with staffing agencies to remove blockers impacting agency performance, utilizing functional expertise to drive improvement.
  • Support Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations in partnership with Business Management team.
  • Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak, and launch hiring, and monitor agency completion of required actions in a timely manner.
  • Lead and contribute to cross-business line and Country proposals for tactical initiatives to improve temporary labor hiring outcomes, considering both business and third-party staffing agency perspectives.
  • Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including technology, product, policy, or process changes.
  • Support cross-functional transformation programs to define territory-level strategies regarding third-party staffing agency usage.

**Requirements**

  • Bachelor's Degree or equivalent.
  • Experience in volume staffing, capacity planning, operations, or an associated function.
  • Vendor management experience across large geographical regions.
  • Highly numerate, with strong analytical/Excel skills.
  • Masters degree or equivalent.
  • Previous experience partnering with senior, cross-functional stakeholders to determine goals, inform decisions, and design long-term solutions.
  • Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
  • Able to deliver independently and take the lead on tactical and strategic initiatives.

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