Spain Agency Manager WFS, WFS Agency Management Team
hace 3 días
This role is with Mygwork, a global platform for the LGBTQ+ business community. As an inclusive employer, we value diversity and equality in the workplace.
Job Summary:
We are seeking an experienced Agency Manager to join our team at Workforce Staffing (WFS). The successful candidate will be responsible for managing the performance of an allocated third-party staffing agency across the territory, owning the tactical and strategic relationship to deliver our goals.
Key Responsibilities:
- Manage the relationship with an allocated third-party staffing agency to ensure performance monitoring and delivery against contractual metrics.
- Partner with the staffing agency to remove blockers that impact agency performance, using functional expertise to advise and support.
- Collaborate with the Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations, in partnership with the Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring, and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that improve temporary labour hiring outcomes, considering both business and third-party staffing agency considerations.
- Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including technology, product, policy, or process changes.
- Support cross-functional transformation programs to define territory level strategies with regards to third-party staffing agency usage.
Requirements:
- Bachelor's Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across large geographical regions.
- Highly numerate, with strong analytical/Excel skills.
Preferred Qualifications:
- Master's degree or equivalent.
- Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions, and design long-term solutions.
- Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
- Able to deliver independently and take the lead on tactical and strategic initiatives.
- Strong business acumen with good judgement. Able to evaluate and make trade-offs short vs. long-term needs.
- Handle complex problems/efforts, decisions, and escalations.
- Skilled mediator, able to balance conflicting priorities and find a path forward in difficult situations.
- Knowledge and understanding of internal and external metrics, drivers, and focus areas for the business and organization.
- Comfortable using data and evidence to convey ideas and recommendations on complex topics that scale across regions.
- Adaptable and flexible to respond to the changing needs of the business while maintaining velocity.
- An enthusiastic team player with a strong drive to create a positive work environment.
- Comfortable with a high volume workload.
Mygwork is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Protecting your privacy and the security of your data is a longstanding top priority for Mygwork. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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