Spain Agency Manager Wfs, Wfs Agency Management Team

hace 1 semana

Barcelona, Barcelona, España Amazon A tiempo completo

Job Summary:

We are seeking an experienced Agency Manager to join our team at Amazon in Spain. As an Agency Manager, you will be responsible for managing the performance of allocated third-party staffing agencies across the territory, owning the tactical and strategic relationship to deliver our goals.

Key Responsibilities:

  • Own the relationship with an allocated third-party staffing agency(ies) for the purpose of performance monitoring and hold the vendor to account for delivery against a set of pre-agreed contractual metrics.
  • Partnering with, advising and supporting the staffing agency, using functional expertise, to remove blockers that impact agency performance.
  • Support Agency Risk team (for hiring) and OpsPXT partners (for post hire) to address repeated agency underperformance or escalations in partnership with Business Management team.
  • Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring and monitor agency completion of required actions in a timely manner.
  • Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
  • Represent staffing agency requirements and considerations in cross functional strategic programs at territory and/or country level including but not limited to; technology, product, policy or process changes.
  • Support with cross functional transformation programs to define territory level strategies with regards to third party staffing agency usage.

Requirements:

  • Bachelors Degree or equivalent.
  • Experience in volume staffing, capacity planning, operations, or an associated function.
  • Vendor management experience across large geographical region.
  • Highly numerate, with strong analytical/Excel skills.

Preferred Qualifications:

  • Masters degree or equivalent.
  • Previous experience partnering with senior, cross functional stakeholders to determine the right goals, inform decisions and design long-term solutions.
  • Experiencing managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
  • Able to deliver independently, and take the lead on tactical and strategic initiatives.
  • Strong business acumen with good judgement. Able to evaluate and make trade-offs short vs. long-term needs.
  • Handle complex problems/efforts, decisions and escalations.
  • Skilled mediator, able to balance conflicting priorities and finds a path forward in difficult situations.
  • Knowledge and understanding of internal and external metrics, drivers and focus areas for the business and organisation.
  • Comfortable using data and evidence to convey ideas and recommendations on complex topics that scale across regions.
  • Adaptable and flexible to respond to the changing needs of the business while maintaining velocity.
  • An enthusiastic team player with a strong drive to create a positive work environment.
  • Comfortable with high volume workload.

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