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Customer Support Agent
hace 2 meses
About the Role
We are seeking a Danish-speaking Customer Support Agent to join our team at Multilingual Jobs Worldwide. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our international travelers and suppliers.
Responsibilities
- Understand and identify customer needs
- Listen, respond, and mediate between customers and suppliers
- Ensure a high level of customer service
- Clarify inquiries about services, payment, and technical requirements
- Provide accurate information and follow set processes
Requirements
- Danish native and advanced English
- Excellent communication and interpersonal skills
- Good technical PC skills
- Problem-solving and solution-driven mentality
- Positive, motivated mindset
- Goal-oriented work approach
- Open mind to changing priorities and business processes
- Affinity with travel platforms
- Experience in customer service or contact center environments
- Availability to work from the office and from home (within 100km from the office)
What We Offer
- 39h/week contract with rotative working hours
- Highly competitive annual salary
- Appealing bonuses for weekends, bank holidays, and night shift
- 27 working days of holidays/year
- Private health insurance after 6 months service
- Flexible remuneration - restaurant, transport, and childcare
- Feel good program with Spanish lessons, free group activities, and more
- Attractive employee referral bonus campaign
- Multicultural and international working environment
- Modern office spaces with public transport connections
About Us
Multilingual Jobs Worldwide is a leading customer experience multinational with over 82,000 professionals in 44 countries. We design and deliver flexible solutions in 60 different languages that make a difference to the customers of many of the world's most respected brands.
